From: Kit L., Denver, CO
Date: Wednesday, 8/22/2012 6:12 PM
Thank you very much for taking the time to package my console piece so carefully! It arrived today undamaged and beautiful, and I could not be happier!
K
From: Joy M., Alpharetta, GA
Date: Wednesday, 8/22/2012 5:09 PM
We received our Rosewood nightstands and Monday and they were in perfect condition and exactly as I expected them to look. I have been looking for those matching nightstands at that height (26") for 15 years. Thank you for sour ing those and having them delivered to my door in Georgia. I am delighted.
Joy
From: Jacqueline E., Kihei, HI
Date: Wednesday, 8/15/2012 10:29 PM
WOW! Thank you. We got our table. They are perfect.
Thank you so much for all your help
I love them.
Jacqueline E.
From: Amelia T., New London, CT
Date: Tuesday, 8/14/2012 6:05 PM
Hello Sally,
I wanted to let you know how pleased I was to receive the table I ordered. It is beautiful and looks more expensive than I imagined.
Thank you for going and above and beyond to process my order.
Will definitely be doing future orders,
Sincerely,
Amelia
From: Paula P., Pearland, TX
Date: Monday, 8/13/2012 4:51 PM
Dear Sirs:
I received my order [...] last week and we love it!!!! It is very well made and a beautiful color red. It is the perfect size and we can't believe how well packed it was. I'm looking around now for someplace else I could use one of your pieces. Thank you for such wonderful products.
Paula
Pearland, Texas
From: Rafael R., Granada Hills, CA
Date: Friday, 8/10/2012 10:02 AM
Good job.
Reasonable price.
Thanks and I will shop again.
From: Anonymous, Eugene, OR
Date: Tuesday, 8/07/2012 10:06 AM
I received beautiful furniture which was a work of art. It arrived in perfect condition, and the service was always helpful, friendly and efficient. I would recommend China Furniture to my closest friends!
From: Barbara D., Overland Park, KS
Date: Monday, 8/06/2012 4:40 PM
The table arrived in excellent condition. [...] I was impressed with the "box" that surrounded the table and the additional packaging around the table itself. It arrived without a scratch and looks beautiful. Thank you for the care and attention you took in shipping my order.
From: Lynn O., Port St. Lucie, FL
Date: Wednesday, 8/01/2012 1:37 PM
Received the chairs today. They arrived in perfect condition and they go beautifully with our table and chairs.
Thank you!
Regards,
Lynn O.
From: Harvey W., Charlottesville, VA
Date: Wednesday, 7/25/2012 8:20 PM
Karen --
I'm writing to report that this order arrived safely this afternoon and in absolutely perfect condition. As always, your packing was exceptionally good! And this unusually tall, top-heavy chest was a real challenge!
Would you please pass the word to everyone involved that, once again, Mrs. W. and I are extremely happy with every aspect of our purchase and that we will continue to be loyal and faithful customers of China Furniture and Arts in the years to come.
With best regards, Harvey W. Charlottesville VA
From: Silvie F., White Plains, NY
Date: Wednesday, 7/25/2012 11:06 AM
Great service, well packed, good communication!
Thanks! Silvie
From: William E., San Francisco, CA
Date: Monday, 7/23/2012 5:49 PM
I cannot tell you how utterly satisfied I am with my recent purchase from you. When the truck arrived as scheduled with the "crate", I was overwelmed. The crate was huge and I needed 3 individuals to help dismantle it. But, it was worth it. The chair was "exquisite." The packing was so thorough and secure as to protect the product within. The chair arrived in perfect condition. Living in San Francisco where there are so many Chinese furniture locations and availabilty, I was somewhat hesitant to buy on line. I have no regrets - price, quality, protection, customer service - all perfection. Would not hesitate to shop on line again from you.
Truly lovely and in every way helpful, courteous, responsive, efficient and enjoyable to do business with. The furniture is beautiful.
By Deborah - Jul 22, 2012 - Google Checkout Reviews
From: Deborah S., Bedford Corners, NY
Date: Friday, 7/20/2012 5:00 PM
Thanks Sally. Your delivery guys were terrific and the chests are just beautiful. Perfect!
All very best, Deborah
From: Sue T., Herndon, VA
Date: Friday, 7/20/2012 3:48 PM
Hi, the delivery people were great! The delivery was on time, and the furniture is beautiful!
Thanks Sue
From: Yvonne M., Mechanicsburg, PA
Date: Friday, 7/20/2012 11:29 AM
I was extremely delighted with my purchase of the hard carved jade tang horse! It looks exactly as pictured on their website and the craftsmanship is superb. The customer service at China Furniture is exceptional. They were very prompt in getting me feedback and keeping me posted on the status of my order and shipment. I will definitely do business with them in the future.
From: J Robert E., Newport Beach, CA
Date: Wednesday, 7/18/2012 10:50 AM
The Rosewood -camphor chest arrived well protected, intact without a scratch. The piece is amazing, perfect and exactly as ordered. My wife and I both commend and recommend our long distance experience with your organization. J Robert E. and Kimberly (California)
From: Karen K., Evansville, IN
Date: Saturday, 7/14/2012 12:40 PM
Lili, Sally, Karen, and Garett,
Thank you for your great customer service. I found your store by an internet search and am very happy with my total experience. This cabinet was just the style I had in mind for my oriental living room but I wanted a larger center section to display a large jade dragon. Your store was able to get this item made to my specifications. How often is that done? What a great plus.
Not only is the cabinet beautiful and constructed well, my experience with your organization has been great. The packing was outstanding and the communication between us could not have been better or more timely.
Thanks so much,
Karen
From: Fred K., Canton, MI
Date: Friday, 7/13/2012 8:54 AM
Hi Karen,
My wife and I are very pleased with the bench we purchased from you on the subject order. It is well made, attractive and was delivered and unpacked for us just as we had hoped. With regard to the ordering process, I think you have an excellent system to have the customer confirm and authorize the order and recommend that you don't change anything with that process. All of the people at your company were most pleasant to work with on this order. Best regards,
Fred
From: Zeph D., Santa Fe, NM
Date: Thursday, 7/12/2012 4:18 PM
All I can say it your company is top notch all the way--delivery of this awesome work-of-art Rosewood bed was flawless--best and most beautiful platform bed and headbord we have found after a long search! Working with you was a pleasure, and you remained in communication with us and coordinating the delivery every step of the way. Thank you very much. I can recommend your company without hesitation to anyone looking for high-quality furnishings. Zeph D.
From: Diane W., Ballwin, MO
Date: Wednesday, 7/11/2012 2:59 PM
Hi Miko and Lili,
I just got my my china cabinet delivered and into the house. (Fortunately two neighbor guys were able to help my husband get it inside.) It is absolutely gorgeous! I could not be more pleased with it and am so happy that I changed my mind and went with the solid black one. It is so elegant! [...]
Diane W.
From: Charles B., Bella Vista, AR
Date: Tuesday, 7/10/2012 6:38 PM
Our sideboard [...] arrived yesterday without a scratch, thanks to your superior packaging. It's a perfect fit and exactly what we were looking for. [...] Thank you.
Charles B.
From: Christine C., Punta Gorda, FL
Date: Sunday, 7/08/2012 1:08 PM
I wanted to thank you for handling my orders so quickly and with such professionalism. All that I ordered came on time, was in excellent condition and of course the items were beautiful...!!! I love my new dresser with the hand-carved dragons... it is a stunning piece...!!! I am so glad I chose your company... everything I ordered is just wonderful and I cannot thank you enough for the quality of not only your service but the quality of each piece of furniture... thank you again, Karen.... I'm a shopper at your store for life...!! Chris
From: Anne C., Johns Island, SC
Date: Thursday, 7/05/2012 4:50 PM
Karen,
All I can say is that the two custom cabinets are even better than I had expected. The craftsmanship, the finish details and the color are beautiful - exactly what I wanted. Your staff from the order and shipping department are top notch when it comes to following up on every step of the purchase and delivery process.
I live in China and I certainly could have chosen to buy 'local', but I can't beat the quality, price or guarantee from China Furniture & Arts. So, I'll be back for more!
Regards, Anne C.
From: Lisa D., Aliso Viejo, CA
Date: Thursday, 7/05/2012 12:07 PM
Dear Karen,
Thank you so much for checking with me. I love the coffee table and media unit, they look fantastic. Your customer service was excellent, and I look forward to purchasing more items from you in the future.
Best regards,
Lisa
From: Melissa A., Lincoln, NE
Date: Tuesday, 7/03/2012 8:07 AM
China Furniture Online,
I couldn't be more pleased with the quality and look of my new media cabinet. It was exactly what I expected from the website photos and description online. When I placed my order with Lili Chou from your sales team she was very helpful, calling me back to talk about availability and to answer my questions more than once. I was impressed with the careful packaging of the cabinet when it arrived via third party shipping. The trucking company was very accommodating and the truck driver was helpful and very skilled in getting a semi up my small residential street. Overall I'm thrilled with my purchase. [...] my new media cabinet was worth the wait! I would absolutely choose China Furniture Online again.
Melissa A.
This review is provided by amazon.com:
5 out of 5: "a lot of effort went into packing, very fragile and in good shape"
Mark E. MacKenzie, July 2, 2012
From: Shelly L., Baltimore, MD
Date: Friday, 6/22/2012 8:43 AM
Package picked-up and received. The item is perfect & just what I wanted! Thank you so much!!
I am very pleased.
Shelly L.
From: Don E., Boca Raton, FL
Date: Wednesday, 6/20/2012 8:16 AM
Dear Karen Su.
It is my pleasure to review your fine company. The product I ordered was exactly what the pictures showed and matched the rest of my dining set perfectly. The packing method was above and beyond my expectations. The chairs were totally protected and securely wrapped to protect them from damage. [...] The shipping company was careful and worked neatly to provide this service which included removal of the shipping crate and all protective materials from my property. Overall in summing up, your company is a class act and everyone I spoke to was helpful and courteous and cheerful. It was truly a rare experience to find that in todays callous marketplace.
Thank you so much for everything. You get all "10"s!!!
Sincerely,
Don E.
From: Chuck & Susan B., Rio Rancho, NM
Date: Saturday, 6/16/2012 1:46 PM
We purchased a beautiful sideboard from China Furniture and Arts. Both my wife and I were thoroughly impressed with the professionalism of the staff and the quality of the lovely piece of furniture we received.
The sideboard came packed fantastic! When I opened it up it looked even better than the pictures online! It is an exquisite piece that will hold my stereo equipment. It is the focal point of our living room!
We are looking forward to doing further business with you in the future. Thanks for your kindness and keep up the great work!!
Cordially,
Chuck and Susan B.
From: Kathryn R., Toronto, Canada
Date: Friday, 6/15/2012 6:45 PM
Hello,
I am so pleased with my furniture from China Furniture & Arts. It is beautiful and in perfect condition. Your staff were pleasant and polite, helpful and honest. The delivery was smooth and perfect. I am so pleased I will definitely recommend this product and service to my friends. Thank you so much.
Kathryn R.
From: Silas O., Raleigh, NC
Date: Friday, 6/15/2012 2:59 PM
The table looks better than the photograph. The delivery was right on schedule and the packing was excellent. Thank you
This review is provided by amazon.com:
5 out of 5: "The bowls were of good quality. I was pleased with my purchase. Would order from ChinaFurniture anytime."
Consumer, June 15, 2012
From: Polly A. W., Flowood, MS
Date: Tuesday, 6/12/2012 2:30 PM
Lily and Karen, Thank you for your impeccable service and communication. I received my beautiful Tibetan sideboard in perfect condition. The driver said he had never seen a better packed piece of furniture. The online photo of my sideboard did not do it justice. It is, indeed, beautiful and well worth the 5 month wait. Best wishes, Polly
From: Roy R., Avalon, CA
Date: Monday, 6/11/2012 12:25 PM
Hello, I wanted to let you know that your shipment of 3 garden stools arrived today and are in beautiful shape. I appreciate your concern and fine service. Thank you very much. Roy
From: Judy M., Monroe Township, NJ
Date: Thursday, 6/07/2012 10:15 PM
Hello,
I was extremely pleased with every aspect of my purchase. It was handled professionally and efficiently and I was kept informed of order progress every step of the way. The delivery was excellent. The drivers were here exactly when promised, were friendly and very professional. They did an excellent job of cleaning the furniture and placing it exactly where it belongs. The furniture itself is beautiful and wonderfully constructed. I could not be happier.
Judy M.
From: Nancy L., Holland, PA
Date: Thursday, 6/07/2012 7:01 PM
The chest arrived in perfect condition; the care taken in wrapping it for shipping was impressive. The chest is beautiful.
From: Susanna D., New Orleans, LA
Date: Saturday, 6/02/2012 1:11 PM
I ordered small dinning set . Come on time and they wrap very well , (box after box) its beautifull as the picture . I so impress with the service . Will buy from this store again. susanna new orleans
From: Nancy K., North Mankato, MN
Date: Friday, 6/01/2012 9:51 PM
My furniture arrived on time and in perfect condition. I have never purchased anything online which so thoroughly covered from order to delivery as this piece was. I was amazed and impressed by the customer service exhibited by your company. I would purchase from you with complete confidence in the future. Thank you, Nancy K.
From: Richard G, Carmel, NY
Date: Thursday, 5/31/2012 1:20 PM
Dear Karen
Thank you for the attention. The furniture arrived promptly and the carrier you used did a great job. Both the driver and I remarked on how well packed it was. Great care was obviously taken to insure it would arrive in perfect condition.
We've unpacked it - that was a job! But that's fine. The piece looks great! It's very impressive and we're glad to have it.
We would certainly recommend your company to other people.
Sincerly
Richard G.
This review is provided by amazon.com:
5 out of 5: "Simply a beautiful and functional garden stool -- and it arrived prior to the scheduled delivery date! A great experience all around."
Mike M., May 31, 2012
This review is provided by amazon.com:
5 out of 5: "Great selection at attractive prices, carefully packed for shipping."
Maui Jim, May 28, 2012
From: Stephanie K., Maplewood, NJ
Date: Friday, 5/25/2012 8:40 PM
Dear Karen,
I'm writing to let you know that we are just thrilled with our order from your company. I found all my dealings with China Furniture to be exceptional, from the ease of ordering online to the ease of the timely delivery. I would recommend your business to anyone and I hope to purchase more from you over the years.
Thanks,
Stephanie K.
From: Greg T., Granbury, TX
Date: Wednesday, 5/23/2012 1:43 PM
The Oriental chest arrived in excellent condition. The are more handsome than the photo. Thank you very much for care in packing and such beautiful pieces of well made furniture. Greg T.
From: Karen R., Bedminster, NJ
Date: Tuesday, 5/15/2012 6:16 PM
I wanted to contact you, the whole experience was wonderful, the e-mails great and the delivery service subperb, the piece was so protected and arrived beautifly, the piece esquisitive, [...] Karen R.
From: Victoira J., Moreno Valley, CA
Date: Tuesday, 5/08/2012 8:38 AM
The entire experience in purchasing and delivery was wonderful. We will be ordering the end tables soon . Thanks for all.
Victoria
This review is provided by amazon.com:
5 out of 5: "Lovely pillow with nice fabric. Fast delivery. I'm very pleased with it."
beachgalc, May 7, 2012
From: Richard C., Mullica Hill, NJ
Date: Thursday, 5/03/2012 2:51 PM
The service from the shipper was very good. The communication was excellent from China Furniture On-line was great. We experienced no delays and no unexpected issues. We appreciate the professionalism of both of you and the delivery service.
From: Kay A., Elgin, SC
Date: Wednesday, 5/02/2012 2:27 PM
Dear Garett,
I received my chairs today. They arrived well packaged and after unwrapping, I found two beautiful chairs. Thank you so much. I will really enjoy them.
Kay A.
From: Laura B., Portland, AR
Date: Saturday, 4/28/2012 9:33 AM
Dear Garett,
The Chest arrived in perfect condition and expertly packed for safe shipping. I am totally pleased with the everything! [...] Thanks again, Your furniture and the sculptures are beautiful!
Warm regards,
Laura B.
From: Linda P., Evanston, IL
Date: Wednesday, 4/25/2012 3:49 PM
My furniture was delivered today and wanted to let you know the driver was very courteous and really represented your company well,
Linda P.
From: Douglas M., Independence, OH
Date: Wednesday, 4/25/2012 1:30 PM
Dear Amy,
The chest arrived today! It is just what I wanted!!
I really appreciate the support and professionalism every step of the way. I'll definitely start with your website the next time I'm in the market for something.
Thank you!!!
Best Regards,
Doug
From: Dennis M., Piney Flats, TN
Date: Wednesday, 4/25/2012 12:30 PM
I want to thank you for the screen, it arrived in perfect condition on the 24th of April. I was surprised at the quality of the piece. The photo on line doesn't do it justice. It simply dominates the area you have it at in your home. As soon as people walk in and see it, they immediately walk over and ask where I purchased it at. Hats off to great merchandise, and I look forward to buying from you again.
Thanks,
DM
From: Delinda H., New York, NY
Date: Wednesday, 4/25/2012 9:00 AM
Thank you, the Gong looks great and everything went smoothly.
Delinda
From: Linda G., Clive, IA
Date: Thursday, 4/19/2012 9:15 AM
It was perfect the driver was courteous and assisted my husbanding in taking the piece inside our home as it was too heavy for me to help with. Thank you very much-we are very satisfied with the buffet. Linda
From: Lisa K., Freeville, NY
Date: Wednesday, 4/18/2012 7:56 PM
Dear Garrett - Thank you for your note. My husband was home for the delivery of my two Tibetan cabinets, and he reports that the service was very good, the men were careful with the installation, and it all went very quickly. Thank you for your great service, and for arranging the white glove delivery. I'm thrilled with the cabinets! Take care, Lisa K.
From: Daniel R., Havertown, PA
Date: Sunday, 4/15/2012 7:11 PM
The delivery was made on Thursday and all went well. I opened the crate this weekend and now have the chair.
I am very happy with it and appreciate how well you have handled everything.
Regards,
Dan R.
This review is provided by amazon.com:
5 out of 5: "Fast shipping; Porcelain doll new as described; Well protected for mailing; A+"
laroonie, April 13, 2012
This review is provided by amazon.com:
5 out of 5: "Love it,love it, love it. I have been wanting this for a long time. It arrived perfect and is awesome!"
JoAnn P., April 12, 2012
From: Sarah C., Jacksonville, FL
Date: Tuesday, 4/10/2012 7:28 PM
Everything was perfect! The piece is gorgeous service was great they even came early.
This review is provided by amazon.com:
5 out of 5: "My son in law loves the foo dogs. They're amazing!!!!"
Darlene B, April 7, 2012
From: Ashlee E., York, PA
Date: Friday, 4/06/2012 4:20 PM
I received my items and I love them! Thank you for such great service!
From: Jean C., Broomfield, CO
Date: Wednesday, 4/04/2012 6:43 PM
Everything went well both with your company and the shipper. I was very impressed. Good job!
From: Marianne L., Henderson, NV
Date: Tuesday, 4/03/2012 11:33 PM
Service was great. In fact the delivery guy lives quite close to me. Very helpful Thanks! marianne
From: Nancy W., Farmington Hills, MI
Date: Saturday, 3/31/2012 3:33 PM
Thank you - we are very happy with our purchase!
From: Wilfrid R., Bronx, NY
Date: Saturday, 3/31/2012 12:06 PM
thank you. very fine piece that really adds to our home, and very good delivery service.
From: Randy E., Roswell, GA
Date: Friday, 3/30/2012 2:45 PM
MIKO, WE FOLLOWED YOUR SUGGESTIONS TO THE LETTER. THE CABINET ARRIVED SAFE AND SOUND AND IS NOW IN ITS PLACE IN THE LIVING ROOM. IT IS INDEED BEAUTIFUL. WE WANTED TO THANK YOU FOR YOUR CARE, PERSONAL ATTENTION, PATIENCE AND KINDNESS. IT WAS OUR 1ST MAJOR PURCHASE THRU THE INTERNET AND YOU'VE SPOILED US, MEANING YOU'VE SET A STANDARD OF CARE WE MIGHT NOT RECEIVE AGAIN. THANK YOU. RANDY AND DAVE
From: Laura P., Manalapan, NJ
Date: Thursday, 3/29/2012 4:02 PM
Receive the ginger jar. I love it & it matches perfect. Thank for packing it so well.
Laura
From: Diane K., Northport, NY
Date: Tuesday, 3/27/2012 7:10 PM
The piece of furniture was exquisite - far better than we expected, and the shipping was fine.
Warmly, Diane
From: David P., Naperville, IL
Date: Monday, 3/26/2012 9:03 AM
Service was excellent and we are very happy with the piece we purchased! Thank you.
From: George K., Little Rock, AR
Date: Friday, 3/23/2012 8:25 PM
Our screen was delivered as promised and in perfect condition. Thank you for your excellent service.
George K.
From: Lavina T., Port Ludlow, WA
Date: Tuesday, 3/20/2012 3:38 PM
Hi Sally,
Just to let you know my sofas came yesterday and I just love them. Well worth the wait. Thanks again for everything. The shipping people were fine. Mrs. T.
From: Linda N., Dallas, TX
Date: Monday, 3/19/2012 8:18 PM
Garrett,
The Desk was packed in a crate and then several inches of styrofoam wrapped around the entire desk ,very well packed. The delivery people were very polite and did a great job [...]
You did a great job we the desk design that I came up with for the desk, it was worth the long wait. I love it!!! Will send a picture where it, when I get some art work up that room, where also a filing cabinet is that I also got from you in an earlier shipment that included a game table too for another room that we also purchased from you.
I enjoyed working with Liu Liu and everyone that was involved with my furniture from your company.
Many Thanks,
Linda
From: Roberta J., New York, NY
Date: Sunday, 3/18/2012 8:43 AM
Hi Sally,
I am totally thrilled with the pieces of furniture I received, the condition they came in, the way they set then up for me and the promptness of the delivery. [...]
All in all, I was very pleased with your company, products and service. Lili was a pleasure to work with.
Regards,
Roberta J.
From: Maggie H., Collegeville, PA
Date: Friday, 3/16/2012 7:00 PM
The china cabinet is beautiful and was worth the wait. The delivery was exactly as scheduled (between 2 p.m. and 4 p.m.) The delivery men were very quick and efficient. They wiped down the china cabinet and cleaned up all of the packing material. I definitely plan on buying other pieces from your company and have told several people about my experience. I have had quite a few people who have seen this piece and have asked for your website address. Thank you again.
Maggie H.
From: Mark T., Wrightsville, PA
Date: Friday, 3/16/2012 6:07 PM
Delivery was within the time guidelines and the two gentlemen were courteous and helpful. They cleaned the items thoroughly, made sure the glass was also clean, and checked with us to ensure our satisfaction with the items. Overall, it was a great experience and we could not be happier.
From: Martin K., Hessel, MI
Date: Tuesday, 3/13/2012 10:22 AM
GARETT TAM
The shipment came in excellent condition. I must comment that your shipping people are very good at building the crates that protect the furniture.
I would highly recommend your company to all my friends.
Thank You
Martin
From: Paula C., Indianapolis, IN
Date: Monday, 3/12/2012 6:09 PM
I was extremely satisfied with my dining chairs. They are beautiful! I also was very pleased with the two gentlemen who delivered the chairs. They were very careful and cordial.
Thank You,
Paula C.
From: Richard D., Cazadero, CA
Date: Sunday, 3/11/2012 8:40 PM
Delivery came through safe and sound....and was it wrapped up! Nicely done. We're completely satisfied and looking forward to placing our new item.
Best regards, Richard D.
From: Lee A., Waxahachie, TX
Date: Sunday, 3/11/2012 3:13 PM
Garett,
So glad to have this opportunity to respond to you.
We could not be more pleased with our purchase. [...]
Thank you so much for the beautiful furniture. [...] we are extremely pleased.
Thanks so much.
Lee
p.s. I will definitely recommend your company to anyone and everyone!
From: An K., The Villages, FL
Date: Friday, 3/09/2012 7:28 PM
Hi Mr. Garret Tam;
The shipment has arrived this morning.
The furnitures are in good condition.
Your shipping department has done very well packing job.
I am please with my order.
Best regards,
An K.
From: Bob B., Concord, NH
Date: Friday, 3/09/2012 8:39 AM
Great service, the care in shipping the furniture was particularly remarkable [...]
Bob B.
From: Ivy G., Asheville, NC
Date: Friday, 3/09/2012 6:22 AM
[...] Delivery was as scheduled. I love the piece. It's beautiful. thank you, Ivy G.
From: Fred D., Manhasset, NY
Date: Thursday, 3/08/2012 2:16 PM
Thank you - everything went perfectly and the piece is beautiful.
Regards,
Fred
From: Barbara R., Birmingham, AL
Date: Tuesday, 3/06/2012 5:54 PM
Garett,
I had a wonderful experience. The chest arrived unharmed and I am very pleased with it. It is exactly as described.
I was delighted with the way the chest was wrapped and protected. It took 30 minutes to take off the protective packaging , and the glass top and chest had no damage from shipping. The delivery service was very professional, courteous, and careful. Customer service is very important to me, and I was a little nervous about ordering something without actually seeing it, and without knowing how it would be packed and shipped. I took a chance because you had such a good rating from the Better Business Bureau. Also, Miko provided excellent service, as well as your customer service representatives who kept me informed during the process.
I was very impressed, and will not hesitate to order from you again.
Barbara
From: Cathy R., Tiverton, RI
Date: Tuesday, 3/06/2012 3:48 PM
[...] The delivery went smoothly and I am delighted with the furniture!
Thanks again,
Cathy R.
From: L.S. S., Heath, TX
Date: Thursday, 3/01/2012 6:40 PM
Mr. Tam
The piece arrived in perfect shape and on time. We are very pleased with the item and the service. We will look for additional items on your website.
Dr. L.S. Smith
From: Connie D., Bay City, MI
Date: Thursday, 3/01/2012 6:30 PM
Hi Garett
I received my bench and I LOVE it. It is so beautiful. It was worth waiting for. Thanks so much. I hope to visit you store this summer.
Connie
From: Joan M. C., Clarkdale, AZ
Date: Thursday, 3/01/2012 12:49 PM
Thank you for excellent service from start to finish and communication on the delivery. the white glove delivery from Seko was five-star superior to any other delivery I have experienced in the past. The media console is very, very beautiful and functional, an enhancement to the living room for years into the future. I am so glad that I discovered China Furniture and Arts.
Joan M. C.
From: Denise S., Studio City, CA
Date: Wednesday, 2/29/2012 3:27 PM
Hi Lili,
My table arrived today and it is spectacular. I love it so much.
Thank you for all of your help and the Happy Buddha. They both look terrific in our home.
Thank you again for everything and have a good day.
Fondly,
Denise
From: Connie C., El Monte, CA
Date: Thursday, 2/23/2012 2:29 AM
I received the cabinet just fine. It looks exactly as pictured on your website. I absolutely love it.
The package, as well as the cabinet, was intact despite the long haul during transit. The delivery service team was courteous and on-time. They were also very gracious to help me unload into the house! I have no complaint. The shipping charges were high, but seem well worth it.
Thank you!
Connie
From: David K., Las Cruces, NM
Date: Tuesday, 2/21/2012 2:05 PM
Thank you for getting the sideboard to us with no damage. It was extremely well packaged and even the 3rd party delivery man commented that it was the best packaging he had ever delivered. The piece itself is well made and is exactly what we expected based on the web site description.
Thank you,
David K.
This review is provided by amazon.com:
5 out of 5: "The cabinet was packed extremely securely, and arrived in perfect condition. For the money, this cabinet is an ideal unit in which to display treasured collectibles and breakables. Would definitely buy from this Seller again."
Pam H., February 20, 2012
This review is provided by amazon.com:
5 out of 5: "Beautiful Fishbowl! After I order the fishbowl, I thought maybe I overspent for the fishbowl. Well, when I received it, It was money well spent. Everyone admires it and the packaging is probably the best I've ever come across. If you love Koi Fish and flower pots, don't miss your chance."
Jimmy W., February 19, 2012
From: Charles W., Philadelphia, PA
Date: Friday, 2/17/2012 10:17 AM
I have received the chair you sent; and it arrived in perfect condition. I am very happy with my purchase; and certainly keep China furniture in mind in the future.
Charles W.
From: Annie M., Park City, UT
Date: Thursday, 2/16/2012 8:46 PM
THANK YOU FOR A GREAT SHIPPING AND PACKAGING JOB!!!
EVERYTHING ARRIVED IN PERFECT CONDITION. I AM DELIGHTED!!!!
Annie M.
From: James H. S., Indianapolis, IN
Date: Wednesday, 2/15/2012 4:09 PM
The service was great and the piece is everything we imagined. Thank you.
Jhs.
From: Connie C., Lynchburg, VA
Date: Wednesday, 2/15/2012 11:58 AM
Delivery went fine. Driver was very nice.
Love my new table!! The quality is just as I hoped.
Connie C.
From: Ray M., Kirkland, WA
Date: Monday, 2/13/2012 10:12 PM
The delivery service was very professional - and the chest is fantastic. Thansk so much for asking. Will buy form you agian! Ray M.
From: Harriet C., Port St. Lucie, FL
Date: Monday, 2/13/2012 2:57 PM
Ms. Chou:
Just wanted to say " thank you" . I have never ordered furnitue on line before and was therefore a little skeptical. You were very professional and I am happy to say the screen was received in good condition.
I will contact you later in the year to order some other pieces. [...]
Again,
Thank you,
Harriet C.
From: J. George P., La Quinta, CA
Date: Friday, 2/10/2012 4:29 PM
Mr. Tam:
The brown jade horses have arrived in good order and look very nice.
Your packaging was superb - thank you.
And, I appreciate getting one horse with head facing left and the other facing right. Perfect.
Nice work. Thank you very much
J. George P.
From: Debra M., Augusta, GA
Date: Thursday, 2/09/2012 5:47 PM
Thank you for the inquiry. The screen was received yesterday in fine condition. The packing was impressive and the delivery person very accommodating and helpful. He made sure there were no damages before he left. Thank you for the good service.
Debra M.
From: Christine K., Boujan sur Libron, France
Date: Wednesday, 2/08/2012 10:33 AM
Hi,
I received the bonsai this morning: safe and sound thanks to your perfect packaging!
Many thanks. It is really beautiful+++!
Best regards.
Christine K.
From: Lily D., Moraga, CA
Date: Tuesday, 2/07/2012 9:00 PM
Dear Garett,
The delivery company and person who delivered our table gave us excellent service. He was very friendly and helpful, and delivered our table earlier than later which was wonderful. [...] Thank you. I love my new table.
Sincerely,
Lily D.
From: Lori T., Syosset, NY
Date: Tuesday, 2/07/2012 7:32 PM
Thank you for asking. The delivery was very satifactory.
From: Nancy H., Abingdon, VA
Date: Tuesday, 2/07/2012 6:44 PM
Dear Garett,
The packaging was excellent! The shipping company did a great job and the package arrive in perfect condition.
Thank you very much. [...]
Sincerely yours,
Nancy H.
From: Ileana G., Miami, FL
Date: Tuesday, 2/07/2012 5:02 PM
Everything went great and you guys are amazing! My piece is spectacular.
Thank you,
Ileana G.
From: William H. F., Athens, OH
Date: Tuesday, 2/07/2012 8:45 AM
Everything went very smoothly and the furniture arrived in perfect shape. Thanks.
From: Joseph B., Greenwood Village, CO
Date: Tuesday, 2/07/2012 3:42 AM
Garrett:
All aspects of my business with you was top grade including the delivery service. The cabinet is beautiful and I enjoyed doing business with your excellent firm.
Joe
From: Mauricio C., San Francisco, CA
Date: Monday, 2/06/2012 5:19 PM
The piece was received on time and without damage. Excellent work....
This review is provided by amazon.com:
5 out of 5: "She fell in love with her gift as soon as she unwrapped it. Prompt delivery at the holidays, fantastic product and extremely well wrapped for protection of a delicate and large box"
Jimi, January 31, 2012
From: Jamie L., Hermosa Beach, CA
Date: Monday, 1/30/2012 4:15 PM
The delivery was fine, professional and on schedule.
I couldn't believe all the packaging that was around this cabinet! It took me days to remove it all. But what a jewel of a cabinet. The natural rosewood finish is gorgeous, and the cabinet is more beautiful than depicted online and more beautiful than I expected. It was worth the many months of waiting.
Thanks,
Jamie L.
From: Laura S., Marshall, TX
Date: Friday, 1/27/2012 8:19 PM
GENTLEMEN i boight that red bath vanity & u shipped it to texas. our contractor said that was the best wraping he had ever seen.
thank u for taking such good care of it. its beautiful.
From: Maurizio E., Gravina di Catania, Italy
Date: Friday, 1/27/2012 12:57 PM
I just received the jades today, i wish to extend to you the expression of my joy, i am satisfied even thought the expensive custom fees that have been 25%.
Satisfied too of the packing very accurate so everything perfect.
Many greetings from Sicily.
From: Patricia F., Charleston, SC
Date: Wednesday, 1/25/2012 11:28 AM
Dear Sally
The altar table arrived yesterday and is fabulous. It was a long wait but worth it!
The shipping company did a great job with the white glove delivery.
Thank you for all your assistance in this order.
Patricia F.
Excellent! What a beautiful figurine! The quality was outstanding for the price and the packaging insured that it would arrive unharmed. Came via Fed Ex and worth every penny of the shipping. Now I understand why they were out of stock on so many items. Will definitely buy from them again.
By Shopper - Jan 25, 2012 - Google Checkout Reviews
From: James C., Newtown, CT
Date: Tuesday, 1/24/2012 7:50 PM
Exceeded expectations, delivery was excellent and they were very professional, quick and very careful. Weather was horrible with snow but they still did a outstanding job, very focused on their work. The furniture was exceptional, quality, look, and construction, very, very pleased.
Lilly did a super job and she was so helpful to us , it was beyond customer service , she really cares about making the customer happy. Please pass my best wishes to the whole team that made our chinese New Year one to remember, Guo nian hao, gong xi fai cai, yanli wanli .......Jim
From: Pat B., Strasburg, PA
Date: Saturday, 1/21/2012 9:49 AM
Hi Lili:
The delivery was made this morning and everything went very well. The two gentlemen who made the delivery were extremely accommodating. They put a drop cloth on the vestibule rug and handled the bar and mirror with great care. They were friendly and polite and professional.
The bar is beautiful. It matches some pieces and blends with the rest as my dining room furniture is exclusively Asian. I could not be more pleased. The new mirror is a perfect match with my entertainment armoire and I will replace the mirror that is currently above that piece with the new one.
Thanks again for everything and I just wanted you to know that I am thrilled with my new purchases.
Best Wishes,
Pat
From: Stephen S., Memphis, TN
Date: Thursday, 1/19/2012 11:57 AM
Hi Garrett
It arrived in excellent condition. We're very happy.
Thanks,
Steve
From: Jay Y., New York, NY
Date: Wednesday, 1/18/2012 7:49 PM
Dear Garret,
The item was received today in perfect condition-VERY good packing job! And, it looks better than I thought it would. A very beautiful & weighty piece.
Many thanks & best regards,
Jay
From: Lucy C., Northridge, CA
Date: Wednesday, 1/18/2012 1:09 PM
Everything went spectacular...the delivery person got in contact with me, and the delivery was done on schedule.
Thanks
Lucy
This review is provided by amazon.com:
5 out of 5: "Fantastic gift to worship the year of the dragon. They say the dragon gives good luck. The people from China are right; it protect them from bad luck and false teachings."
boris m., January 17, 2012
From: Kenneth W., Montgomery, AL
Date: Thursday, 1/12/2012 7:18 PM
The item arrived safely and on time. It is a absolutely beautiful cabinet. Thank you for your great service and wonderful products. We will be buying a few more items from you in the near future.
Thank you,
Kenneth W.
From: Bob G., Uniontown, PA
Date: Wednesday, 1/11/2012 4:38 PM
Hello,
Thank you for a very pleasant transaction. Our new chest is even more beautiful than in the pictures. You have also done an excellent job in keeping us informed about shipping, and for a larger piece it was perfectly wrapped for complete protection.
Totally satisfied, I would rank our experience an A+. Thank you. We will be back.
Bob G.
From: Scott M., Atlanta, GA
Date: Friday, 1/06/2012 9:39 AM
The chair arrived in splendid condition and was beautifully packed and shipped. The guy who delivered it was very help full. Scott
From: Donna S., Jackson, NJ
Date: Friday, 1/06/2012 5:40 AM
Service came on time and was most efficient. Thank you.
One of the best experiences of purchasing on-line that I have dealt with. Very fast and efficient. Would buy from them again in a minute! I was very pleased.
By Shopper - Jan 6, 2012 - Google Checkout Reviews
This review is provided by amazon.com:
5 out of 5: "as described-well packaged with prompt delivery"
Dorothy Collins, January 6, 2012
From: Bradley D., Grass Valley, CA
Date: Thursday, 1/05/2012 5:58 PM
This was the second order that I placed with your company and I cannot be more satisfied with your shipping dept. From the quality packaging, to the scheduling, to the on-time delivery of your 3rd party shipper, and to the courtious behavior of the driver.
Well done!
Brad D.
From: Sharmeen S., Brooklyn, NY
Date: Tuesday, 1/03/2012 9:34 PM
Hello dear, yes it was good and very professionally handled! I am looking forword for next shipment .regards.
Dr. S.
From: Jean-Guy S., Boca Raton, FL
Date: Monday, 1/02/2012 7:26 PM
I am very please with the quality of the mirror I buoght from you and the delivry was very good. thanks again
From: Thomas and Heidi W., Los Angeles, CA
Date: Monday, 1/02/2012 6:01 PM
Hello,
yes, we received the beautiful cabinet bright and early December 30, in the nick of time for a big New Year party here. It looks and works excellently, and fits perfectly into the space we allotted. We will send you a photo! We certainly shall consider your products in the future, and were completely satisfied with all aspects of this transaction. Thank you very much and Happy New Year to you.
Warmly,
Thomas and Heidi W.
From: Judith S., Chambersburg, PA
Date: Thursday, 12/29/2011 11:02 PM
The cabinet arrived in fine condition and I am very happy with it.
From: Eleanor H., Rancho Palos Verdes, CA
Date: Wednesday, 12/28/2011 7:47 PM
Dear Garrett~
The delivery went smoothly today. The cabinet arrived without any damage.
We appreciate your service and the timely responses to my emails all along the way.
[...] I was impressed with how well you packaged everything, even on the inside!
Please let your team know that we're very pleased with the piece we ordered. It's beautiful and well worth the wait!
Thank you for your excellent customer service! I would definitely buy from you again.
May your company prosper in 2012. Happy new year!
Eleanor H.
From: Nancy D., Wantage, NJ
Date: Wednesday, 12/28/2011 10:46 AM
I just wanted to say that I received my order yesterday. It was delivered on time. The packaging was wonderful. It arrived without any scratches. The quality and beauty of the piece was amazing. I am so pleased. I wanted to let you know that your company is doing an excellent job and your product are high quality. I would not hestitate to order from you again. Thank you, Nancy D.
This review is provided by amazon.com:
5 out of 5: "Very pleased. Just what I was looking for."
Tamalea B. DeMarco, December 26, 2011
This review is provided by amazon.com:
5 out of 5: "Well wrapped glass curio cabinet ... just perfect!"
Elizabeth C Harvey, December 26, 2011
From: Wendy H., New York, NY
Date: Friday, 12/23/2011 6:49 PM
Everything was great! The piece is beautiful and the delivery service was top notch.
From: Monica G., Vancouver, WA
Date: Thursday, 12/22/2011 6:17 PM
Everything arrived in excellent condition and we are already greatly enjoying our purchase - thanks very much!
Monica G.
From: Linda B., Kingsport, TN
Date: Thursday, 12/22/2011 9:09 AM
We love it! The guys came as scheduled and did a very professional job unwrapping and placing the sofa, and took all of the packing materials back with them.
Thank you and happy holidays,
Linda B.
From: Valerie H., San Francisco, CA
Date: Wednesday, 12/21/2011 9:46 AM
Hi Lili,
Just wanted to tell you how happy we are with our purchase! We shopped for this, and are so pleased with your product...much better than anything we saw in person or on line! Thank you very much!
Valerie H.
From: June L., Stoughton, MA
Date: Saturday, 12/17/2011 5:38 AM
Dear Garret,
The above order arrived in pristine condition. The Peacock Embroidery Shadowbox is a beautiful piece, a lovely addition to my home. I'm thrilled with it.
Thank you for superb customer service. It had been a pleasure. I look forward to future purchases and wish you all well.
Sincerely,
June L.
This review is provided by amazon.com:
5 out of 5: "Clear description of what the item was, and it was delivered earlier than expected."
Julie S., December 17, 2011
This review is provided by amazon.com:
5 out of 5: "Prompt delivery, I hope my wife likes it"
Lee R., December 17, 2011
From: Shirley H., Ile Perrot, Quebec, Canada
Date: Friday, 12/16/2011 6:46 PM
Arrived in good order by a very nice and friendly driver. Thank you for your follow-up.
It is always a pleasure doing business with you.
Best wishes for a peaceful Holiday and a prosperous New Year.
Shirley
From: Joseph F., Canaan, CT
Date: Thursday, 12/15/2011 10:20 PM
Hi Garret,
The delivery of my furniture went very well, it arrived in vey good condition and the trucking company was very helpful explaining to me the best way to unwrap the furniture.
Please tell 'Lilly' that the furniture was so beautiful that I am going to buy a bigger and nicer house to put it in. This house isn't good enough to put such beautiful furniture in. Thank you.
Regards, Joseph
From: Marie E. R., Sedgwick, ME
Date: Wednesday, 12/14/2011 9:57 AM
Dear Garett Tam,
Just wanted to inform you that we received our piece yesterday afternoon and we are so pleased. The storage chest is just as advertised and is of very good workmanship. The trucker arrived just when he said he would and all was in good order. Your people packed it so well -an elephant could sit on it and nothing would happen. We appreciate all your emails with photos and your very professional service. We were very pleased with our other previous purchases with your firm and will continue to buy from Chinafurnitureonline.
Sincerely,
Mrs. Marie E. R
This review is provided by amazon.com:
5 out of 5: "Fast shipping and item exactly as described."
Liz, December 13, 2011
From: Randy C., Ontario, Canada
Date: Friday, 12/09/2011 4:58 PM
Hi Lili, That's great news. [...] Once again, thank you for your excellent customer service in this regard. We have been very pleased with the superior quality of the furniture and the tremendous dealings and customer service from you and everyone at China Furniture and Arts. Hope you all have a safe and happy holiday season and a very prosperous New Year Thanks again, Randy
From: Rachelynn M., Hopewell Junction, NY
Date: Thursday, 12/08/2011 5:11 PM
The delivery company was great and the furniture arrived in tact. Very happy.
From: Maybeth T., Kirkland, WA
Date: Wednesday, 12/07/2011 10:46 AM
Dear Garett,
The service was prompt and wonderful. The man was very nice as well.
We really enjoy the cabinet as well.
Thank you,
Maybeth T.
From: Grace S., Watertown, MA
Date: Monday, 12/05/2011 11:38 AM
Dear Garrett, I really was impressed with the care with which my order was processed and delivered. I would definitely shop with you again and intend to do so after the holiday season. Thank you again.
Grace A. S.
From: Tim O., Wilbraham, MA
Date: Friday, 12/02/2011 8:18 PM
Although they delivered 12 hours later than estimated the itmes so much more than our expectations that it did not matter. We are thrilled with the entire expereince.
From: Christina B., Bethlehem, PA
Date: Friday, 12/02/2011 4:54 PM
Dear Garett,
The server arrived in good shape and I am pleased with the quality.
Hopefully my customer will be just as pleased. Thank you so much! Looking forward to doing business with you in the future.
Sincerely,
Christina
This review is provided by amazon.com:
5 out of 5: "beautifully carved, really pretty in person. Quick devilery!"
Darryl DiSano, November 30, 2011
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