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China Furniture and Arts Terms of Use and Privacy Policy Statement

China Furniture & Arts Enterprises Inc. ("us", "we", or "our") owns and operates the https://www.chinafurnitureonline.com website (the "Service").

Please carefully review these policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have that are associated with that data.

In order to provide and improve our Service to you, we may collect certain personal information. By accessing and using this Service, you agree to the practices described in this Privacy Policy. 

Security:

We at China Furniture and Arts value our customers and respect their privacy. We handle your personal information with the highest level of responsibility and security. Several measures are taken to ensure your information is not shared with entities that should not have legal access. Because your security is of the utmost importance to us, we have incorporated secure server software (SSL) that is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. We do not share our customers' data in any way with any other parties unless we encounter technical difficulties. In such cases, shared personal information will be discarded immediately after the issue is resolved. Please understand that no method of transmission or storage of data over the internet is infallible to security risks. Although we strive to use the best methods available to protect your personal information, we cannot guarantee its absolute security.

Privacy Statement:

Any information collected by ChinaFurnitureOnline.com is never sold, rented, loaned, or the like, to any third party for any reason. We may occasionally send you business related news using the data we collected. Should you find this information unnecessary or an inconvenience, you may unsubscribe at any time.

Your Personal information may be received and stored at any of the following points:

  • When you visit our website.
  • Enter information on our website.
  • Place an order through our website, through the phone, or in our physical store.
  • Should you order our products through a third party (Amazon, Houzz, etc.), we may contact you for further information.
  • Subscribing to our e-mail subscription list.

The following personal information may be received and stored:

  • First and last name
  • Company name
  • Billing address & shipping address
  • City, State, Zip Code
  • Email address
  • Telephone number
  • Fax Number
  • Your account number if you pay by credit or debit card or by check.
  • Your PayPal email address, should you pay through that platform.
  • From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

China Furniture & Arts Enterprises Inc. may use your personal information in the following ways:

  • Provide, adjust, and improve the Service
  • Provide you with information regarding the Service
  • Process and fulfill your orders.
  • Provide customer care and support
  • Resolve any issues or concerns in regards to your order
  • Prevent fraud or any illegal activity
  • Send you promotional marketing material and offerings

Cookies:

Our website uses cookies. A cookie is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing a website. The use of cookies is an industry standard and you will find them being used by most major websites. We never save any personal information such as passwords, credit card or payment information in cookies. Our use of cookies allows us to better tailor our products and services to the interests of our customers. You may configure your browser to refuse all cookies or choose when a cookie is sent. If you do choose not to accept cookies, please be aware that some aspects of the website may not function properly and we may not be able to provide you the best possible service.

Additionally, we may use cookies to provide targeted advertising. If you do not wish to receive this type of advertising from us in the future, you can opt out using the DoubleClick opt-out page.

Online Account Registration:

For your convenience, you may register an online account with chinafurnitureonline.com. Creating an online account with us will allow you to make use of certain services that would not otherwise be available.

To register, you need only provide a usable email address and password. From there, verify your address through an email that will be sent following registration. Using your registered email address and password, you may access your account online to manage your information.

If you are using a public computer, we strongly encourage you to log out at the conclusion of your session. Your information will still be stored in our records, however others using that same computer will not have access to your account.

Policy Changes:

We reserve the right to change our policy, in whole or in part, in efforts to provide better service to our customers. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent.

Errors:

While we make a great effort to deliver the best user experience possible on our site, sometimes technical difficulties occur that may cause certain functions to not operate as they were intended. Additionally, although the information on the website has been checked for accuracy, occasional human error is possible. Errors, glitches, omissions, and any technical issues are always subject to correction..

Please note that the product weight and size displayed on listing pages may vary slightly depending on product configuration and manufacturing variability.

If you have any concerns please contact us and we can provide assistance.

China Furniture and Arts Order Terms, Conditions, and Shipping Policies

Methods of payment:

If you order online or by phone, you can pay for your purchases using credit card, debit card, or PayPal.

Sales Taxes:

Sales taxes will be collected on orders shipped to Illinois. Sales taxes are based on the final item purchase amount and shipping and handling charges.

Order Status & Confirmation:

Emails regarding order status will be procedurally sent to the customer through their registered email address. These emails will include information like order confirmations, estimated shipping dates, estimated arrival dates, and tracking information.

Backorders:

Should you order an item that is currently out of stock, we will immediately notify you of the anticipated shipping date through your registered email; shipping dates sent this way are simply an approximate estimation and in some cases may not match the exact date you were initially given when placing your order. All items are shipped when available in our warehouse.

Availability:

Your order is reviewed for accuracy and verified with the distributor as soon as it is received. We reserve the right to decline an order in which the ordered products are unavailable. Additionally, we observe the right to decline any order in the event that the website has displayed any inaccuracies or obvious errors related to product listing information such as product descriptions or pricing. In cases where the distributor/freight company informs us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. ChinaFurnitureOnline.com is not responsible for such changes in availability.

Item Accuracy:

While we make a great effort in delivering items that are accurately portrayed by their original reference photos, a few select items may vary slightly. Due to the nature of some materials like jade or hand-made items, some products may not match the photos listed on our website with total and complete accuracy. This does not mean that the quality of these products are lesser in any way. There will simply be a slight difference in color, tone, or shape. If this concerns you, please contact us with the item # you wish to purchase and we will hand-select a copy that meets your expectations and criteria.

International Purchase:

All payments must be made by bank wire transfer. Credit Card payments are not accepted.

Sale Prices:

Sale prices are offered to our customers for a limited time and on specific merchandise. Sale prices are not applicable to prior purchase. Online sale prices cannot be combined/mixed with in-store offers and vice versa.

Use of Promotional Codes:

You may receive a promo code that can be applied to an order placed via the following methods:

  • Website purchases
  • Phone purchases
  • In-store purchases

For website purchases, please enter the promotional code during checkout to ensure that it is applied to your order. For purchases made over the phone or in-store, please share the promo code with your sales associate to ensure that it is applied to your order. Please also observe all terms and conditions associated with each promotion. The terms and conditions can usually be located on the promotional material associated with each promo code. Promotional materials include, but are not limited to, the following: website banners and graphics, print and digital advertisements, emails, postcards, etc.

Cancellation:

Online orders can be cancelled within 24 hours. No cancellations on custom or special orders. Custom order deposits are not refundable or transferable.

Return:

ChinaFurnitureOnline.com must approve all returns with a RMA number. Simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.

Returns must be made within 30 days after the order is delivered and is subject to a 15% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns will only be accepted if the merchandise arrives to our warehouse undamaged in its original condition and original packaging.

We cannot accept returns for custom/special ordered merchandise.

Refunds:

Refunds for returned merchandise will be equal to the cost of the merchandise minus the original shipping charge and a 15% restocking fee. Refunds will be issued if and after the returned merchandise arrives at our warehouse undamaged and in its original condition and packaging.

Deposits for custom/special orders are non-refundable.

Shipping Methods:

Each order is carefully inspected and packaged before it leaves our warehouse to avoid damage during transit. Every shipment is fully insured at no extra cost to you.

Most small packages are shipped via FedEx or USPS. In most cases, a signature is required for the delivery. However, you may contact us to arrange for a signature removal if necessary. Express shipping is available for additional fees. Please contact us for expedited shipping rates to your area.

Large furniture and over-sized packages will be handled by third-party freight companies. Each item is packed, crated and transported on skid(s) and delivered with a signature required on the Proof of Delivery. There are three available services for delivery:

  • FREE Curbside: Packed crate will be delivered to the curbside at the end of your driveway.
  • Threshold: Packed crate will be delivered into your garage. (additional charge required).
  • White Glove Delivery: Includes 2-men uncrating, unpacking, inside placement and debris removal (additional charge required).

*by agreeing to this policy, you acknowledge you have a full understanding of our shipping options and the service you have opted to use for your order. We will not be liable for any misunderstandings regarding the shipping service you have chosen.

You will receive a call from the third party freight company to make delivery arrangements within 3-5 days after your order has arrived into the local destination terminal.

Delivery and pickup by freight companies are made during local normal business hours (excluding holidays). Note: China Furniture and Arts contracts only with reliable freight companies. Despite that, we have limited control and are not liable for arrangements made between customers and the third party freight company. Rescheduling or missing appointments may result in delays and fees for which we will not be responsible.

Please contact us for a rate quote if a special service such as Threshold, White Glove Service, Global Shipping, Express Shipping etc. is needed.

Shipping Time:

We usually ship in-stock items within 3-5 business days after the order/payment is confirmed. Large in-stock items may require additional time to inspect and crate. For regular curbside, threshold, and white-glove delivery, items will be delivered 5-10 business days after it leaves our warehouse (depending on destination and carrier).

Expedited shipping is available for additional fees. Please contact us if your order is time sensitive and we will do our best to accommodate your situation.

Order Refusal:

Should you choose to refuse your order at the point of delivery, or if a delivery attempt is made following a confirmed delivery date and arrangements have not been made for the order to be received, you will be subject to all shipping charges incurred during the delivery process to you and back to our warehouse, and a 15% restocking fee. Custom/Special order items are not refundable.

Damage claim:

Please inspect your order immediately upon arrival. If your item was shipped to you by freight, please inspect the package for visible damage before the carrier leaves.

In the unlikely event you receive a damaged item due to shipping, please mark on the Proof of Delivery (delivery receipt) "damaged during transit" before signing. We may not be able to process a damage claim without the Proof of Delivery marked in this way.

*Unlike White-Glove, curbside/threshold shipments will only allow inspection of the outside crate. If the outside crate is damaged, this does not necessarily mean the items inside are damaged.

In an unlikely event that damaged items are received via FedEx/USPS please take pictures of the damage and email to This email address is being protected from spambots. You need JavaScript enabled to view it. within 3 days of receipt. Our customer service team will notify you regarding solutions

If you believe you have received an incorrect item or damaged item, please keep all the original packing materials (including pallets, crates, etc.) and immediately call us at 1-888-786-6888 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our customer service team will assist you in handling and replacing your damaged item. Note that pictures showing damages must be provided in order for us to better assist you.

All damaged merchandise claims must be filed with our Customer Service department within three days of receipt of your order. We reserve the right to re-ship, repair, or fully refund any piece of merchandise. It will be at our discretion to have a professional furniture medic inspect the damaged merchandise to determine whether the item in question will be repaired or returned. In the case of damage returns, the refund process will begin after the damaged merchandise is received at our warehouse.

This policy was last updated on June 13th, 2019.

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