Black Elmwood Kang Media Cabinet

Care

All finishes (including wax and varnish) offer some level of water resistance, but the painted furniture will not be waterproof. With this in mind, we recommend ordering a custom glass top from your local glass shop. Alternatively, implement the use of coasters under glasses and clean any spills as soon as possible.Waxes and varnishes will dissolve in alcohol, so in particular avoid any alcohol spills and avoid using cleaning products which contain alcohol. Please bear in mind that certain liquids, especially those with strong staining capabilities, will stain and leave a permanent mark.The piece should be kept away from heating vents and other heat sources in order to avoid dryness. Depending on location, it is recommended to mitigate dryness with a humidifier. Doing so will prevent solid wood from cracking. Avoiding prolonged direct exposure to sunlight will help maintain the color of the piece.Regular dusting with a slightly damp microfiber cloth will help keep the furniture clean. Make sure the cloth is clean before using, as foreign particles may cause scratching on the surface. It is also recommended to use the microfiber cloth to avoid scratching of the surface and to buff out smears and smudges. If using a damp cloth, always make sure to remove any excess water left behind, as this can damage the finish. For tough grime or grease, a small amount of mild soap may be used. Do not use any liquid furniture polishes as they may contain dimethicone (a silicone which can cause cracks to appear in the paint).

Delivery

How is my order shipped?
Each order is carefully inspected and packaged before it leaves our warehouse to avoid damage during transit. Every shipment is fully insured at no extra cost to you.

Most small packages are shipped via. FedEx or USPS. In most cases, a signature is required for the delivery. Express shipping is available for additional fees. Please contact us for expedited shipping rates to your area.

Large furniture and over-sized packages will be handled by motor freight companies. Each item is crated and transported on skid(s) and delivered to your curbside. You will receive a call from the third party trucking company to make delivery arrangements within 3-5 days after your order has been shipped.

Delivery and pickup by freight companies are made during local normal business hours (excluding holidays). Kindly note that ChinaFurnitureOnline.com contracts only with reliable freight companies over which we have limited control and are not liable for arrangements made between customers and the third party freight company. Rescheduling or missing appointments may result in delays and fees for which we will not be responsible.

Please contact us for a rate quote if special service such as White Glove Service, Global Shipping, Express Shipping, etc. is needed.

Returns

What is your return policy?
30 Days Money Back
Take an entire month to live with your purchase to decide if it's right for you. All ChinaFurnitureOnline.com orders may be returned for a 15% restocking fee up to 30 days after the order is delivered. To return an item, simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.

We cannot accept returns for custom/special ordered merchandise.

How do I make a return?
ChinaFurnitureOnline.com must approve all returns with a RMA number. Simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.

Returns must be made within 30 days after the order is delivered and is subject to a 15% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns will only be accepted if the merchandise arrives to our warehouse undamaged in its original condition and original packaging.

What is your refund policy?
Refunds for returned merchandise will be equal to the cost of the merchandise returned less the original shipping charge and restocking fee. Refunds will be issued if and after the returned merchandise arrives at our warehouse undamaged and in its original condition and packaging.

Deposits for custom/special orders are non-refundable.