Our Discounted Curbside (Flat Rate) Shipping & Handling is displayed on each product detail page. You don't have to calculate. Shipping to restricted areas, such as outside continental US, areas accessible only by ferry or airplane, etc. are subject to additional charges. Please contact us for a rate quote for delivery to these areas.
Each order is carefully inspected and packaged before it leaves our warehouse to avoid damage during transit. Every shipment is fully
insured at no extra cost to you.
Most small packages are shipped via FedEx or USPS. In most cases, a signature is required for the delivery. Express shipping is available for additional fees. Please contact us for expedited shipping rates to your area.
Large furniture and over-sized packages will be handled by
motor freight companies. Each item is crated and transported
on skid(s) and delivered to your curbside with a signature required on the bill of lading. You will receive a call from the third party trucking company to make delivery arrangements within 3-5 days after your order has been shipped.
Delivery and pickup by freight companies are made during local normal business hours (excluding holidays). Kindly note that ChinaFurnitureOnline.com contracts only with reliable freight companies over which we have limited control and are not liable for arrangements made between customers and the third party freight company. Rescheduling or missing appointments may result in delays and fees for which we will not be responsible.
Please contact us for a rate quote if special service such as White Glove Service, Global Shipping, Express Shipping etc. is needed.
We usually ship in stock items within 3-5 business days after the
order/payment is confirmed. Large in-stock items may require additional time to inspect and crate. For regular curbside shipping method, items will be delivered 4-7 business days after it leaves our warehouse, depending on destination and carrier.
Express shipping is available for additional fees. Please contact us if your order is time sensitive and we will do our best to accommodate your situation.
We will send you an email with the online tracking information
when the order is shipped.
Please inspect your order immediately upon arrival. If your item was shipped to you by motor freight, please inspect the package for visible damage before the carrier leaves. In the unlikely event you receive a damaged item due to shipping, please mark on the Bill of Lading (delivery receipt) "damaged" before signing. We may not be able to process a damage claim without the Bill of Lading marked "damaged".
If you believe you have received an incorrect item or damaged item, please keep all the original packing materials (including pallets, crates, etc.) and call us at 1-888-786-6888 or email us at firstname.lastname@example.org. Our customer service team will assist you in handling and replacing your damaged item.
All damaged merchandise claims must be filed with our Customer Service department within three days of receipt of your order. We reserve the right to re-ship, repair, or fully refund any piece of merchandise. It will be at our discretion to have a professional furniture medic inspect the damaged merchandise to determine whether the item in question will be repaired or returned. In the case of damage returns, the refund process will begin after the damaged merchandise is received at our warehouse.
ChinaFurnitureOnline.com must approve all returns with a RMA number. Simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.
Returns must be made within 30 days after the order is delivered and is subject to a 10% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns will only be accepted if the merchandise arrives to our warehouse undamaged in its original condition and original packaging.
We cannot accept returns for custom/special ordered merchandise.
Kindly note that we make every effort to process orders within 5-7 business days of receipt. For all orders, shipping timeframes depend on product availability and inventory at the time the order is placed. If your order is time sensitive, please contact us by email or phone at time of order. We cannot guarantee delivery date or timeframe for any orders; the listed date is an estimate only. Because weather conditions and traffic conditions change at any time, we assume no liability for delays caused by events or incidents beyond our or our carriers' control, which may include but not limited to: adverse weather conditions, natural disasters, civil unrest, labor disputes, and disruptions in transportation networks. If for any reason you are unable to receive a shipment due to shipping delays, please contact our third party carrier immediately to arrange a redelivery. Please do not hesitate to contact us if you have any questions regarding shipping.