30 Days Money Back
Take an entire month to live with your purchase to decide
if it's right for you. All ChinaFurnitureOnline.com
orders may be cancelled for a 10% restocking fee up to 30
days after the order is delivered. To return an item, simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.
Shipping & Handling
Our Discounted Curbside (Flat Rate) Shipping & Handling is displayed on each product detail page. You don't have to calculate. Shipping to restricted areas, such as outside continental US, areas accessible only by ferry or airplane, etc. are subject to additional charges. Please contact us for a rate quote for delivery to these areas. Click here to see how your order is shipped.
Please note, shipping costs cannot be refunded in the event of a return.
At ChinaFurnitureOnline.com, our customers' security and privacy is our number one priority. Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal
data you share with us, including your credit card and telephone
numbers, name and address. We do not share our customers'
data in anyway with any other parties unless we encounter
technical difficulties and such shared data will be discarded
immediately after the issue is resolved.
Any information collected by ChinaFurnitureOnline.com
is never sold, rented, loaned, or the like, to any third party
for any reason. We may occasionally send you business related
news using the data we collected, but you may unsubscribe
at any time.
Your order is reviewed for accuracy and verified with the
distributor as soon as it is received. In cases where the distributor/freight
company informs us of changes in availability, you will be
notified as soon as possible. Such information can cause delays
in your estimated shipping time. ChinaFurnitureOnline.com
is not responsible for such changes in availability or for
any other inadvertent errors on our site.
Online orders can be cancelled within 24 hours. Custom orders
require 50%, non-refundable deposit.
ChinaFurnitureOnline.com must approve all returns with a RMA number. Simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.
Returns must be made within 30 days after the order is delivered and is subject to a 10% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns will only be accepted if the merchandise arrives to our warehouse undamaged in its original condition and original packaging.
We cannot accept returns for custom/special ordered merchandise.
Refunds for returned merchandise will be equal to the cost of the merchandise returned less the original shipping charge and restocking fee. Refunds will be issued if and after the returned merchandise arrives at our warehouse undamaged and in its original condition and packaging.
Deposits for custom/special orders are non-refundable.
Should you choose to refuse your order at the point of delivery,
or if a delivery attempt is made following a confirmed delivery
date and arrangements have not been made for the order to
be received, you will be subject to all shipping charges incurred
during the delivery process to you and back to our warehouse,
and a 10% restocking fee. Custom/Special order items are not refundable.
Please inspect your order immediately upon arrival. If your item was shipped to you by motor freight, please inspect the package for visible damage before the carrier leaves. In the unlikely event you receive a damaged item due to shipping, please mark on the Bill of Lading (delivery receipt) "damaged" before signing. We may not be able to process a damage claim without the Bill of Lading marked "damaged".
If you believe you have received an incorrect item or damaged item, please keep all the original packing materials (including pallets, crates, etc.) and call us at 1-888-786-6888 or email us at firstname.lastname@example.org. Our customer service team will assist you in handling and replacing your damaged item.
All damaged merchandise claims must be filed with our Customer Service department within three days of receipt of your order. We reserve the right to re-ship, repair, or fully refund any piece of merchandise. It will be at our discretion to have a professional furniture medic inspect the damaged merchandise to determine whether the item in question will be repaired or returned. In the case of damage returns, the refund process will begin after the damaged merchandise is received at our warehouse.
All payments must be made by bank wire transfer.
Credit Card payments are not accepted.
Sale prices are offered to our customers for a limited time
and on specific merchandise. Sale prices are not applicable
to prior purchase. Online sale prices cannot be combined/mixed with
in-store offers and vice versa.
We reserve the right to change our policy, in whole or in part, in efforts to provide better service to our customers. The new policy will apply to all current and past users or our website and will replace any prior policies that are inconsistent.
Although the information on this site has been checked for
accuracy, occasionally errors and omissions occur and are
subject to correction.
Please visit our Shipping and FAQ pages for detailed explanations of our policies.
Above policies apply to orders placed through www.ChinaFurnitureOnline.com only. In-store and off-line policies may vary. Please visit our store or call (630) 241-3164 for details.