We are always trying to improve our service and we care about what you say about your online shopping experience with us. If you have purchased an item and wish to leave feedback, please send us an e-mail: service@chinafurnitureandarts.com The following are actual unsolicited comments from our customers From: Steve J. Bernas, President and CEO Better Business Bureau Of Chicago and Northern Illinois, Inc. Date:Thursday, 1/18/2010 Congratulations! Your company has earned the Better Business Bureau Complaint Free Award for 2009, awarded exclusively to BBB Accredited Businesses. Your company's commitment to customer service excellence pays dividends in many ways. We are honored to recognize your business for superior performance in the area of ethical business practices and encourage you to continue your commitment to total customer satisfaction. Display this award with pride in your office, presentation binders and at trade shows. Also please continue to let customers know you are a BBB Accredited Business and with you they can "Start With Trust". From: Mary H., St. Charles, MO Date: Tuesday, 7/27/2010 6:34 PM Dear Lili, My Grandmother just received her curio cabinet (the early Christmas present!) that you helped me pick out. She was overwhelmed with happiness when she saw it. I have to say that the level of professionalism by you and your staff is second to none. It is wonderful in this day and age to find a company like yours on the internet. I would gladly recommend your services to anyone. Sincerely, Mary H. From: Joy L., Albuquerque, NM Date: Thursday, 7/22/2010 11:33 PM Hi, The delivery com did very good job . Thanks. Joy L. From: Diane M., Lincoln, CA Date: Tuesday, 7/20/2010 5:06 PM I received my chair, and it's lovely! Diane From: Roxanne T., Bend, OR Date: Tuesday, 7/13/2010 2:23 PM Thank you! The Nesting tables arrived this A.M. and they are Great! Thank~You, I will let Friends and Family know what a pleasure it was doing business with you and your Company! Sincerely, R. T. Bend, Oregon From: Bruce H., Rahway, NJ Date: Saturday, 7/3/2010 7:03 PM hello james,the cabinet arrived on 6/30/10 .no damage as it was packed very well.altough not an antique it is truly a beautiful piece.we hope to deal with you again in the future. regards,bruce h. From: Johnathan P. R., Charleston, WV Date: Thursday, 7/01/2010 2:48 PM Dear Chinafurnitureonline.com, I just received a jade vase that I purchased from your site and it is stunning! Absolutely perfect. I look forward to being a regular customer of yours. A thousand thanks! Johnathan P. R. From: Maggie E., Scotland, UK Date: Thursday, 7/01/2010 1:49 PM Hi sally ...got my furniture today ...everything was great ,I loved it all . I am one very happy lady . Many thanks for all your help . Kind regards Maggie From: Latisha C., Willowbrook, IL Date: Wednesday, 6/23/2010 10:54 PM Hi. I just received my chinoiserie secretaire and WOW! It is gorgeous. I can't wait to buy more furniture and decor . Thank you Lili and Michael, your service is outstanding.I couldn't be more satisfied. Latisha C. From: Pamela S., Kentfield, CA Date: Wednesday, 6/23/2010 5:51 PM Dear James: Thank you for the follow up email. The merchandise did arrive, yesterday 6/22 at about 6:30 p.m., in good shape, and it looks lovely. Best regards, Pamela S. From: Vicki L., Rochester, NY Date: Monday, 6/21/2010 7:43 AM I love my new headboard. The delivery was perfect and the delivery person was very nice in helping me. I will be looking for night stands in the future, so if you carry them I will be a returning customer. Thank you again. Vicki L. From: Anne F., Angels Camp, CA Date: Thursday, 6/17/2010 8:17 PM The bench arrived yesterday, the 16th and it is just perfect. Thank you so much for your help and the prompt shipping. And my thanks to Lili. Anne F. From: Grace M., Laredo, TX Date: Monday, 6/14/2010 11:47 PM DEAR MS SALLY: I RECEIVED MY FRAMES TODAY. THEY ARE MORE BEAUTIFUL THEN ANTICIPATED. THEY HAVE PLEASED ME VERY MUCH. IT WAS GREAT DOING BUSINESS WITH YOU AND YOU WILL BE HEARING FROM ME FOR MY NEXT PURCHASE. THANK YOU SO MUCH AGAIN. RESPECTFULLY YOURS, GRACE M. From: Leslie K., Mill Bay, Canada Date: Friday, 6/4/2010 2:55 PM Dear Michael: The chest just arrived and, once again, it is a complete home run. It is absolutely beautiful, as was the chair we purchased previously. It is much more stunning in person than the photograph on your website was able to convey. Additionally, as was the case with our last purchase, it was packaged meticulously and arrived in perfect condition. Thank you again, Leslie K. From: Marilyn M., Medford, OR Date: Thursday, 6/3/2010 2:09 AM Dear Tiffany, Just wanted to let you know i received my beautiful chest today !! It arrived in perfect condition and a day early too. I was so amazed at the care that was taken to wrap it so many times to make sure it arrived in pristine condition. It is every bit as beautiful in person as in the catalog. Actually more so because I can feel the smoothness with my hands and smell the camphor when i lift the lid. i will cherish this beautiful wooden art work as long as i have it. Thanks again for your SUPERB CUSTOMER SERVICE ! I will recommend you anytime I am aware of a need. Kind Regards. Marilyn M. From: Ron J., St. Helena, CA Date: Tuesday, 6/1/2010 4:48 PM We are pleased with the delivery and the product. Ron J. From: Ann W. T., Encinitas, CA Date: Tuesday, 6/1/2010 2:49 PM Dear James: We were favorably impressed with the delivery service. They called us in advance to let us know on what day they would come, and gave us a 4 hours window upon request. When they did not arrive during that time, I called, and they told me the driver had been held up, but was in the area and would arrive shortly. He arrived within 30 minutes, and was polite and courteous. As it was curbside service, I did not expect the driver to haul the heavy carton up our very steep driveway to the side patio , which was the first flat place available to set it. He willingly did so, with the help of my husband, and thanked my husband for the slight assistance he rendered. He treated the cargo respectfully, and I could tell easily that it looked exactly as it had in the photo you sent of the wrapped carton. This enabled me to confidently accept delivery without feeling a need to open the box and look inside. I do not hesitate to recommend that you use this delivery service in the future. Sincerely, Ann T. From: Catherine P., Clarion, PA Date: Friday, 5/20/2010 2:52 PM Dear Lili, I want to commend you on the quality service you provided. The merchandise arrived on the date as promised and between the narrow window. Your delivery personnel were cordial and experienced. My mother is delighted and we both commend you on the excellent service. Best regards. Catherine P. From: Roxanne C., San Jose, CA Date: Friday, 5/20/2010 11:55 AM We received the cabinet yesterday - beautiful! Thanks so much. Roxanne & Chuck   From: William H. F., Athens, OH Date: Friday, 5/14/2010 1:15 PM Hi, I am happy to report that all went perfectly. The chairs are now unpacked, and they seem in great shape, ready to be enjoyed by my guests tomorrow. Thanks for handling all of this so well. I would certainly recommend your company and products to friends. Best, Bill. From: Hope A., Corona, CA Date: Thursday, 5/6/2010 7:04 AM we are very pleased with the table it is perfect and the delivery was as well thank you From: Meredith M., Great Falls, VA Date: Monday, 5/3/2010 1:54 PM Dear Tina, We love the new desk and the delivery went perfectly, thanks for taking care of this for us. Meredith M. From: Shannon C., Temperance, MI Date: Monday, 5/3/2010 9:23 AM Dear Tina, Thank you so much for your excellent shipping & handling service! I received my lovely pedestals on Saturday – they are worth the wait and beautiful! Please extend my thanks to Michael my sales professional, who was so patient to help me figure out which pedestal to purchase. He is a very patient and good salesman! Shannon C. From: Karen S., Colorado Spring, CO Date: Thursday, 4/29/2010 9:33 AM Thank you...be assured we will shop your company first. You have gone out of your way to take care of us. Karen From: Vicki K., Gastonia, NC Date: Monday, 4/26/2010 11:37 AM Michael was my associate when I order the "Double Happiness" ginger jar. He was very, very helpful. He understood that I needed my order ASAP and he accommodated my wishes. I ordered the ginger jar on April 20th and received in tact on April 29th. It is a wedding gift for my stepson and his wedding is on May 1st and am so excited about getting it early enough to get it wrapped just the way I want it to be. Again, Michael thanks for your help in choosing the stand for it. Great job! Vicki H. K. From: Eugene, D., Boothwyn, PA Date: Thursday, 4/22/2010 4:02 PM Dear James, We received our tibetan mirror yesterday, 4/21/10, and we love it! It is absolutely beautiful in the location we planned for it. We thank you for your prompt and courteous service, and will be happy to recommend China Furniture and Arts to our friends and neighbors. Sincerely, Eugene and Anita D. From: Shannon, N., Tucson, AZ Date: Thursday, 4/22/2010 2:57 PM Good Afternoon Lili, The chest arrived and it is BEAUTIFUL! Thank you so kindly for your professionalism and quick delivery! I will recommend your site again. Warm Regards, Shannon N. From: Charles, C., San Jose, CA Date: Tuesday, 4/20/2010 11:44 AM We received the screen yesterday in perfect condition! And even more beautiful than I imagined. Thank you for a flawless online shopping experience! Charles & Roxanne From: Eleanor, C., Miami, FL Date: Wednesday, 4/14/2010 4:32 PM Dear James, Thanks so much for your call, and especially thanks fo rthe email as i couldn't hear correctly your return number to tell you that we were thrilled with our purchase from China Furniture. everything is just as beautiful as we hoped and arrived in perfect condition. we are planning to purchase another chair and a tansu chest soon. thanks you so much again for your prompt call Kind regards, Eleanor From: Mary, O., Cape Cod, MA Date: Tuesday, 4/13/2010 11:39 AM China Furniture - This is the first time I have bought a piece of furniture on line. I looked into your company that has a wonderful reputation and I read the other testimonials. I could not be happier with my new cocktail table with the glass top. You shipped it beautifully. Michael, my contact was terrific and helpful. I will recommend your company to everyone. Mary - Cape Cod, Massachusetts From: Arthur, T., Nutley, NJ Date: Wednesday, 3/31/2010 6:22 PM Attention Michael Tsang Just wanted to let you know that we received our lovely mother of pearl cabinet today and it is very beautiful and we are very pleased with it. We hope that we will be able to do business with you again in the near future. thank you again, Cathi and Art. From: Paul M, C., Astoria, NY Date: Monday, 3/29/2010 10:34 PM ... I got the art on Friday, and it is far exceeded my expectations. It's an amazing value, and you guys don't kid around when you pack. Sure took a long time to get through all that packing material, but everything was in perfect shape! Paul From: Annise, C., Capital Heights, MD Date: Wednesday, 3/24/2010 1:42 PM I love my mirror thank you it was packed quite well!!!! From: Kaye, W., Rockwall, TX Date: Friday, 3/19/2010 11:30 AM received package on wednesday. thanks for prompt service. very pleased with item From: Keith, C., Palm Beach, FL Date: Tuesday, 3/02/2010 3:04 PM I would like to personally thank you for getting our large custom order delivered on time for our party at the Palm Beach Breakers Hotel. Michael in your customer service department was incredibly accommodating, helpful, and knowledgeable. The Blanc de Chine figurines that we ordered for the tables were of superior quality, highly detailed and exceeded our expectations. Bravo! Keith C. From: Suzanne, T., Hingham, MA Date: Wednesday, 2/24/2010 10:37 AM We got it! Love it! Look forward to future orders with you. Many thanks. Best regards, Suzanne T. From: Barry M, S., Bayside, NY Date: Wednesday, 2/16/2010 6:10 PM I recently ordered a beautiful cabinet from your company and it arrived today. It's beautiful !- even better than the online picture. I was also very impressed with care taken to ship the item. Thank you, Dr. Barry M. S. From: Walter, V., Zurich Date: Wednesday, 2/11/2010 7:09 AM Hi Lili Just wanted to let you know that the shipment arrived in perfect condition and i picked it up today at the airport in Zurich. We are very pleased with the purchase and would like to thank you for your great servce. With my best regards Walter From: Desmond, P., Stockton,CA Date: Wednesday, 2/10/2010 2:15 PM Mr. Tam. Thank You for your professionalism in the delivery of my bed/night stand. I love It. The packaging was amazing. It took my nephew and myself approx 1 1/2 hr to remove it from the packaging death grip(lol). We knew that the bed and night stand would be intact and in good shape just from looking at how it was packaged and shipped. Impressed. The Bedroom set is beautiful and a pleasure doing business with you. We would gladly recommend your company to others. 5star Thank You, Desmond P. Earl P. From: Lena, L., Kirkland,WA Date: Wednesday, 2/8/2010 12:28 PM Hello: We received the coffee table this weekend (Saturday, February 6). Both my husband and I are very pleased with the quality and looks of it. I also want to thank you for your professional way of conducting business, over phone and by follow up emails. We would happily recommend your Company to anyone who asks. Sincerely Lena & Mark L.H. From: Melinda, M., Warner Robins,GA Date: Wednesday, 1/20/2010 4:56 PM Please forward this email to Lili, Michael and James. We received the two pieces of furniture today in good order and they more beautiful in real life then on your website. We are thrilled and look forward to purchasing more in the future. The crating/packaging was over the top, but the furniture is all in good order. We're so happy! Thank you. Melinda M. From: Joan, F., Eugene,OR Date: Monday, 1/18/2010 6:47 PM Dear Garett, I wanted to let you know the Mongolian Chest and two pieces of wall art were delivered today. They arrived safely and are excellent quality. Again, thank you all at China Furniture for your excellent service. Joan F. From: Simon, L., Brooklyn,NY Date: Thursday, 1/14/2010 3:15 PM James, Just received yesterday the TV/media cabinet I ordered from you. It is even more beautiful that in the pictures. It has that hand made, real wood look, that makes it look authentic. The wood is one piece cut elm, with natural rough service, that is covered with hand rubbed lacquer. It immediately became a centerpiece of our living room. You have provided an excellent service and easy communications by E-mail. Delivery was on time without any surprises. It is easy to see that you want to succeed in your customer relationships, and this is why I am writing to you. I seldom recommend to other people people to shop at specific place. But I would recommend your on-line store. Great product, great service and again, it was an easy transaction. Simon, from Brooklyn, NY From: Lyn, S., Schwenksville,PA Date: Thursday, 1/14/2010 8:58 AM Hope these pictures give you some idea of the wonderful furniture you sent. It just makes a statement in each room. The rooms are not done yet because we hope to surround your wonderful pieces with equally as wonderful art and rugs etc. I am happy with your service as well. The delivery people were very kind and friendly. They were competent and interested as well. They did not leave until each piece was declared perfect. I can't say enough about the antique armoire but you can see for yourself. Thank you Michael; it was all fabulous. And thank you James for reminding me to get this mail out! Love you guys and will refer everyone to y From: Michael, M., Union City,NJ Date: Tuesday, 1/12/2010 2:20 PM Hi ChinaFurniture: My table arrived last night at 9 p.m. on the dot. The delivery people were very friendly and helpful. The table is the most beautiful piece of furniture I've ever seen. It was worth the wait. I'll certainly consider your company in the future if I have other furnishing needs. Please send me any advertisements/offers when/if you have any. Thanks. Michael M. From: Martha, W., Corsicana,TX Date: Monday, 1/11/2010 6:59 PM Dear Tiffany- I received my two lovely chairs today all in perfect order. Thank you for all your help in getting these chairs to me. Please give my regards to Lili and let her know I appreciate her services as well. Best wishes for a wonderful new year. Martha W. From: Jie, Z., Davidsonville,MD Date: Monday, 1/11/2010 12:22 PM Dear Customer Service, ...............The drivers have just delivered our dining set. They did a wonderful job. And the dining set is fantastic --- even more beautiful than in the picture. Thanks so much for your outstanding service! Best regards, Jie Z. From: Roberta, P., El Cajon,CA Date: Friday, 1/08/2010 1:16 PM Hi Lily and Michael et al My Tansu chest arrived. It is beautiful! and arrived in fine condition. Thanks, thanks, thanks. I love it!! Roberta P. From: EJ, A., Irving,TX Date: Saturday, 1/02/2010 12:36 AM I received the Koi wall panels on the 31st. They are gorgeous, and very well done! I had previously purchased the Crane and Peony wall panels, and I am very happy with them, also. Thanks for offering such beautiful wall art on your website. From: Carol, H., Alexandria,VA Date: Thursday, 12/17/2009 10:51 PM Mr. Tsang My armoire was delivered today. Thank you so much for getting it here safe and sound and well before Christmas. I appreciate that. Your delivery servicemen were prompt, courteous and did a good job with getting the armoire where it was to be placed. Thanks again for your service. Sincerely, Mrs. H. From: Dr. Claver E., B., Lopez Island,WA Date: Monday, 12/14/2009 2:35 PM Lili, I have taken delivery of the item. It looks fabulous!!! My thanks to you and your team for making this possible. Again, thank you very much. Dr. Claver E. B. From: Jerome, D., Sacramento,CA Date: Friday, 12/11/2009 12:51 AM Dear Lili,I finally received my order.. I am so impressed with the quality of you fine Chinese merchandise.........I love your stuff and so does my new house. Also, I was so impressed with the time and effort you shipping department took in carefully warping each item. It is so nice to see attention to detail in a world that has appeares to have lost such great customer service. My best to you and yours LILI! Jerome D. in Sacramento Ca From: Jean, F., Toronto,Canada Date: Thursday, 12/10/2009 3:00 PM Hi my Friends ! I want to inform you that I have just received the Tang Horse ! It is lovely ! Congratulations to the Chinese Carver ! It's a beautiful horse of the Tang Dynasty ............... Thank you very much ! It did arrive in excellent condition ! Greetings from Canada ! Jean Toronto Canada From: Joan, P., Fort Worth.,TX Date: Tuesday, 12/08/2009 3:29 PM Lili and Michael I received the three legs to my table, got it assembled and it is beautiful. I want to thank both of you for your professionalism and constant assistance....................all is well, I am happy and thank you again. You have a customer for life. Happy Holidays to you and yours. Sincerely, Joan P. From: Xin, C., Niagara Falls.,Ontario Canada Date: Wednesday, 12/02/2009 8:58 PM Dear Lili, We have received the shipment......................................... Thank you very much for all your time and trouble. The dining set is absolutely beautiful. The movers were also very impressed with the craftsmanship. Mind you, we were not quite sure what to expect........................................ Yours, Xin C. From: Roseann, P., Export.,PA Date: Wednesday, 11/25/2009 10:14 PM Dear Michael, The night stand arrived last Saturday, and it's lovely. The delivery men were courteous and professional. Thanks for your help, Michael. I look forward to receiving my corner cabinet. Sincerely, Roseann P. From: Sandy, S., Olmsted Twp.,OH Date: Monday, 11/23/2009 8:43 AM Hi Michael,Please forgive my delay in thanking you for my furniture delivery this past Thursday. It seems that I have just been chasing myself around in circles for a couple weeks. The clock is gorgeous and looks just right in the corner of my living room, and what can I say about the cocktail table? I am very happy with both of them. Thanks for your help. The young men who brought them were great, also, in that they were prompt, quick setting up, and explained how to work with the clock................................... Thanks, it has been nice doing business with you. Sincerely, Sandy S. From: Sharon, C., Temperance,MI Date: Tuesday, 11/17/2009 6:24 PM My table arrived yesterday and in perfect condition. I really like it. Thank you so much. From: Sally, R., Old Orchard Beach,ME Date: Thursday, 11/12/2009 12:03 PM Received the chest this morning and it's even more gorgeous than I thought it would be................I'm thrilled with the way everything worked out. Thanks for everything Sally R. From: Lindy, C., Grand Rapids,MI Date: Wednesday, 11/05/2009 1:13 PM Hi Michael Tsang, I wanted to thank you again for the great service and wonderful step tansu. The Buddha was a nice touch and thank you. If I need more asian furniture I will give you a call! Lindy C. From: Lindy, C., Grand Rapids,MI Date: Wednesday, 11/05/2009 12:47 PM Dear Michael, My husband and I want to thank you for your wonderful customer service, follow up and the actual furniture is great too. I am a commercial interior designer and have lived in Asia. We traveled to furniture manufacturers there and the quality of this piece is as good as any I have hand picked before. Doing business via the internet and over the phone can be a bit skeptical but you and your company did a fine job in every way. The step tansu is now gracing our entry in our South Carolina home and is a great room divider and conversation piece. Now I have to buy more accessories to place on the steps!! Thank you and your staff for making this a successful endeavor. Next time we are in Chicago I am going to come see your show room. Sincerely, Lindy From: Trevor, R., North Las Vegas,NV Date: Wednesday, 10/28/2009 12:23 PM Dear Lili and Michael, It was a pleasure to do business with you. Your service and products were proven to be excellent right from the point of order to delivery. I will recommend your company and products to anyone ordering Asian furniture. I have completed the request by Google for comments and have rated your business as exceptional. We are totally satisfied with our Tansu's and wish you every success. Regards, Trevor From: Gerald, A.B., Wildwood,NJ Date: Friday, 10/23/2009 5:20 PM It was more than satisfactory. Ideal in every way. The product was better than the picture on their web site and the people who delivered it wiped down the piece of furniture with a rag and it was perfectly clean to begin with. Just for the record, I'm not related to anyone at the company. They just did an excellent job in every way. From: Sandra, S., Olmsted Township,OH Date: Thursday, 10/22/2009 4:25 PM Dear Michael, The furniture arrived this AM, and I am very happy with the service as well as the neat furniture. Thanks for your help. Needless to say I'm REALLY looking forward to the clock and cocktail table arriving now. Thanks again. Sandy From: Glenn, B., NEWARK,DE Date: Thursday, 10/22/2009 1:07 AM Dear Sir, The cabinet arrived in excellent condition. It looks marvelous. I will definitely let my friends know where I purchased it. Sincerely, Glenn B. From: Shannon, G., Encinitas,CA Date: Wednesday, 10/21/2009 4:48 PM Michael, We received our floor screen and we LOVE it! We are so pleased considering we bought it sight unseen!................................. THANK YOU! Shannon G. From: Meryl, H., St. Louis,MO Date: Wednesday, 10/21/2009 10:19 AM Shopping with China Furniture was wonderful...I bought several things; when I had to return something I had no problem; they couldn't have been more delightful to work with and they have an amazing array of everything one could possibly want. From: Judith, A, Z., Oviedo,FL Date: Thursday, 10/15/2009 3:25 PM Thank you so much. The shipment arrived yesterday and everything is just fine. From: Ronald T, T., Snowflake,AZ Date: Sunday, 10/04/2009 9:26 PM It came perfect. The driver was wonderful. Thanks !!! The piece is beautiful ! R T T. From: Eileen, C., Moneta,VA Date: Monday, 9/28/2009 12:56 PM Package arrived safe. Love it It matches my other pieces perfectly. Eileen C. From: Sontrud, M., Bangor,ME Date: Friday, 9/25/2009 3:19 PM Thank you. The item has arrived today in good condition. Thanks a lot. Best regards From: Lynda, L., Milford,OH Date: Friday, 9/18/2009 10:04 PM My sideboard and mirror arrived in perfect condition and look marvelous in my dining room. Thanks! From: Kermit, W., Tumwater,WA Date: Thursday, 9/17/2009 9:32 PM Lili: Received mirror...many Thanks!!!!!Will probably be in touch soon!!! From: Linda, B., East Hartford,CT Date:Wednesday, 9/16/2009 3:52 PM My dining room set and sideboard were just delivered. Trying day for James and for the two delivery men trying to make it up here. The furniture is exquisite and the service was the best delivery service I've had. White glove treatment, set up, cleaned up, took away the boxes. Were kind and patient and did an absolutely terrific job. Thank you again..it just made my day. Sincerely, Linda B. From: Dulce, M., Miami,FL Date:Sunday, 9/13/2009 4:48 PM Mr. Will Yu, Shipping Department: Shipment was duly received on 9/11/09. Merchandise were in A-1 condition. Appreciations and congrats to your shipping crew who did an EXCELLENT and PROFESSIONAL job in preparing and crating the merchandise for shipping, down to the very last and smallest details. Thank you. From: Cynthia, M., Bethesda,MD Date:Wednesday, 9/09/2009 1:09 PM The cabinet arrived today in very good condition and is just lovely! Cynthia M. From: Luanne, F., Merriam,KS Date:Friday, 9/04/2009 11:29 AM My Longevity TV cart arrived yesterday in perfect condition. When we set it up, everyone was impressed with the quality of construction, the detail work, and the finish. Thank you very much. I'm sure we will enjoy this piece for years to come. Luanne F. From: Judy, M., Houston,TX Date:Thursday, 9/03/2009 6:58 PM I received my stool yesterday and want to tell you the packing was great and the stool is beautiful.I love it! thank you so very much,Sincerely, judy From: Bridgette, M., Louisville,CO Date:Thursday, 9/03/2009 3:37 PM Hello! Just a note to let you know everything arrived yesterday afternoon in perfect condition. Memories of the long wait have melted away as I sit here enjoying our stunning new dining room set and china cabinet. Thanks to everyone for all of your help and especially to you Michael for all of your assistance. Yes you are right, its just beautiful and the exact color we needed. Hope to do more business with you in the future. I will be sure to let all everyone know what a great experience this purchase has been. Sincerely, Bridgette M. Colorado From: Mary, M., Virginia Beach,VA Date:Tuesday, 9/01/2009 3:20 PM I received my order, it is beautiful, worth the wait. Thank you Mary M. From: Richard, W., Victoria, B.C. Date:Monday, 8/31/2009 9:53 PM THANK YOU! Everything arrived in perfect condition. Hope to do business with you again. Regards, Richard W. From: William, S.K., Bloomsburg, PA Date:Saturday, 8/29/2009 12:00 PM After placing my order, we changed our mind and wanted to order a different item instead. I called China Furniture and Arts and they promptly cancelled the first order, applied a credit and sent the new item. They confirmed the change my email and shipped the new item well packaged. The item was flawless and in perfect condition when received. From: Janis, G., Safety Harbor, FL Date:Thursday, 8/27/2009 1:58 PM Just a note to say that my beautiful chair arrived yesterday. I was so impressed by your company: the follow through emails were appreciated and the way my chair was packed was wonderful! Thank you! This is my first time ordering from an online company and it proved to be a perfect experience. There is not one mark on my chair and it is just what I was looking for. I will look forward to ordering from you in the future. Thanks again for a rewarding experience. Janis G. work order 9740. From: Lynn, L., San Jose, CA Date:Thursday, 8/27/2009 3:12 AM Michael, I received the planters and they are lovely. Thank you! Lynn From: Mary, H., Woodbridge, VA Date:Wednesday, 8/26/2009 5:29 PM Thank you -- the box arrived today and I am so very pleased!! It is just lovely. Thanks again -- Mary From: Chuan, H., Star Tannery, VA Date:Tuesday, 8/25/2009 2:37 PM Hi Lili, Here is my response for your shipping service: The service was great, and our furniture, which was shipped all the way from China and packaged meticulously, arrived without a single scratch! Chuan From: Catherine, C., Los Angeles, CA Date:Friday, 8/21/2009 1:15 PM Products exactly as described and quite lovely. Will fit in with my decor, just as expected. Delivery was just as described. From: Eric, Y., Washington, DC Date:Friday, 8/21/2009 11:30 AM Quick service, and the item was packaged well with no damage. Item looks even better in person. Excellent. From: Joan, W., Grand Rapids, MI Date:Thursday, 8/20/2009 6:19 PM Excellent site and after-order follow up. The table arrived in perfect condition and looked just like the photo from which I ordered it. It was scary to order such a big item over the internet, but my experience with China Furniture & Arts confirmed my best hopes. I would do it again. From: Curry, D., Cary, NC Date:Thursday, 8/20/2009 4:28 PM Love, love, love the piece!!! It's more than I could have hoped it would be. Great trucking company, too!! Thanks so much. Curry From: Rita, D., Summerfield, NC Date:Wednesday, 8/19/2009 12:50 PM I received the mirror this morning. It is just want I wanted. It arrived in excellent condition. Your shipping department did a great job to ensure it arrived in perfect condition. Thanks again. From: Kim, E. D., New Orleans, LA Date:Monday, 8/17/2009 11:18 AM Good morning Mr. YU, FANTASTIC! My step tansu's are great. I really appreciate the customer service and the delivery. I will be a return customer to your company. Thanks Again! Kim From: James, N. Jr., Mason, OH Date:Saturday, 8/15/2009 10:42 AM I recently purchased a jade pagoda tower. My original piece arrived at my home, but was somehow damaged when it was shipped. I would like to say, that I was most impressed with the way the item was packaged. I feel the damage was not due to the way the item was packed. The item was securely packed, and the packaging was clearly marked to indicate it should be handled with care. Obviously, every attempt was made by China Furniture and Arts to ship this item so it would arrive unharmed. When I called to report the damage, I received courteous,prompt, professional attention. This has been evident in both my conversations on the phone and via email correspondence. Your attention to detail and correction of problems is most impressive! I am pleased with my experience with your company. Thanks for all your courteous, professional responses to my concerns. The jade pagoda tower is a magnificent piece of collectible art! I look forward to purchases in the future. Respectfully, James N. Jr. From: Tamara,S., Mesa, AZ Date:Saturday, 8/08/2009 2:18 PM Dear Lily and Michael: Just received my furniture and want to report that everything is perfect! Never purchased furniture online before and frankly, I was a bit worried. You made everything so easy and all went smoothly and in a timely manner. It was pleasure doing business with you! Sincerely yours, Tamara S. From: William,P., Sandys Mao, BERMUDA Date:Thursday, 8/06/2009 12:16 PM Good day Lili, I received the shipment of furniture yesterday 5th Agust, it is in perfect condition and looks absolutely beautiful. Regards, William P. From: Isabel,W., San Francisco, CA Date:Wednesday, 8/05/2009 9:10 PM Hi Will, ................Thanks again. I will certainly recommend your company to my friends. One friend came today and commented on the beautiful cabinet and when I told her it was a file cabinet, she was amazed! Best, Isabel From: Marie,B., Marietta, GA Date:Tuesday, 8/04/2009 5:45 PM Got my chinoiserie secretary yesterday. Delivered on time nice guy well packed. I love it Great customer service and updates on order Thanks I will order again. From: Charles,S., Miami, FL Date:Tuesday, 8/04/2009 12:16 PM Hi Will We received yesterday the furnitures....all is perfect I am locking for some accents and decoration for the suite.... Thank you again Charles S. From: Joan,W., Grand Rapids, MI Date:Friday, 7/31/2009 12:16 AM Will, My table arrived today in excellent condition, and it is beautiful. You have a very happy customer. Thank you for your expert service. Joan W. From: Melissa,S., Salem, OR Date:Thursday, 7/30/2009 5:36 PM Hello Will, Just wanted to let you know we recv'd. the new rail yesterday and opened it today (too hot to do anything yesterday... 108 and no A/C at home or work!!!!) and it works great! Thank you! Do you want me to return the other rail or just recycle it here? Everyone says it is a beautiful work of art, not a dining table! I agree! Thank you for making my home so beautiful with your fine furniture and for making it affordable to me. You rock! Melissa in Oregon From: Dr. Laura,S., Breckenridge, CO Date:Thursday, 7/30/2009 4:50 PM Good afternoon -- I just received the cabinet this afternoon. As Michael Tsang told me -- it is really beautiful and perfect for the planned use. Sincerely, Dr Laura S. From: Arlene,M., New York City, NY Date:Thursday, 7/30/2009 4:35 PM July 30, 2009 Dear Lilllie and Michael, I received my TV media cabinet yesterday. It is very elegant, unique and beautiful. It arrived in perfect condition and so very well packed. Thank you for being patient. I was very apprehensive about ordering online. I'm looking forward to my next purchase. Arlene M., New York City From: Sharon,K., Brooklyn, NY Date:Wednesday, 7/29/2009 10:57 AM received the order. it was a pleasure dealing with you and your company. thank you, sharon k. From: Suzette,W., Hamilton Parish, Bermuda Date:Monday, 7/27/2009 3:03 PM Hello Lili and Michael, We have set up the furniture and it looks wonderful! I will be needing additional items in the near future!! Thanks again for everything! Suzette W. From: Kermit,W., Tumwater, WA Date:Wednesday, 7/15/2009 11:30 PM Item got here just fine...thanks for follow up and concern....it is greatly appreciated...and yes I am pleased with the Tibetan Drum. Again thank You!!!! Kermit From: Joan,J., Silver Spring, MD Date:Thursday, 7/09/2009 12:41 PM I received my furniture from your Company. It is very beautiful and there were no chips or scratches since it was packed so well. I am very pleased because it looks exactly like the picture on your website. It is very sturdy and looks expensive. Thank you, Joan J. From: Adrine,S., New York, NY Date:Tuesday, 7/07/2009 8:22 PM This is in response to the delivery of the dark cherry cabinet that I ordered from your company. It is fabulous and beautiful. Please let your artisans know that I greatly appreciate their work. Thank you. From: Wallacet,H., Goldendale, WA Date:Thursday, 7/02/2009 9:34 PM Ms. Chou, Our chest arrived in perfect condition. Your conscentious packaging was much appreciated. Thanks for everything!! Wallace H. From: Patricia,C., Chocowinity, NC Date:Thursday, 7/02/2009 5:35 PM Thank you, thank you. You have been very professional with all the changes and information. I am impressed and will recommend you to my friends. Pat C. From: Doris,A., New York, NY Date:Monday, 6/29/2009 11:21 PM Dear Sir: Received the chest yesterday and I am very pleased with it. It fits and compliments the chinoiserie. Thank You for your kind attention. Sincerely Doris A. From: Robert,K., New York, NY Date:Sunday, 6/28/2009 1:38 PM Dear Michael Tsang, Got the chest in good shape. Thanks for all the great service! Robert K. From: Wanda,H., Mitchellville, MD Date:Wednesday, 6/24/2009 6:18 PM Hi Li Li, The cabinet is beautiful and works perfectly with the eclectic look we have created--different flavors from different cultures. I'm very happy with it! I will recommend your site to everyone who's looking for these types of products. Thank you for a great online shopping experience! Wanda H. From: Joe,K., Chester Spring, PA Date:Wednesday, 6/24/2009 5:34 PM Will, Just so you know, the merchandise arrived today and I opened it up immediately. I was extremely pleased with the general look of the two items I purchased and the quality is superb. Thanks again for your intervention and for the quality of your product line. Thanks again, Joe K From: Annette,L., Rochester, NY Date:Monday, 6/22/2009 5:21 PM Attention: Lili Chou Hi Lili: Just a note to tell you my Ming 2 door Cabinet arrived in wonderful shape and it is just a beautiful piece of furniture for my space. Thank you for good service and good quality furniture. Annette L. From: Janet,L., Victoria Australia, Australia Date:Friday, 6/19/2009 9:28 PM Dear Customer Service Team Today Saturday June 20 I have received my Trampling Horse. This e mail is to confirm that this has occured and also to compliment you - from Down Under- on your superb service. Thank you Janet L. From: Doris,A., New York, NY Date:Saturday, 6/13/2009 1:05 PM I have faxed you the reply for my order of the cabinet. I would also like to thank you for taking so good care of me with my china cabinet order. It is a very beautiful piece of furniture. Look great in my living room. Thank you once again for all your kind attention. From: Maurice & Laurell,S., Grayson, GA Date:Thursday, 6/11/2009 8:42 AM Hi - we just received and unpacked the shipment of cushions. They are great and blend beautifully with the dining set and our decor. Thanks for the super products and service. We will definately come back for more. Regards Maurice & Laurelle S. From: Nancy,V., Woodbury, MN Date:Wednesday, 6/10/2009 1:20 PM Dear Service Department, Many thanks for the wonderful delivery service on our order for four dining armchairs. They arrived yesterday and are just what we wanted. The quality is excellent, and we are very pleased with these beautiful chairs. Your delivery and packing was superb, and everything arrived in fine order. We will be certain to recommend your company to all our friends looking for beautiful, quality Chinese items. Nancy V. From: Maraquita,H., Arlington, VA Date:Tuesday, 6/09/2009 5:47 PM Hello, I wanted to say thank you to everyone involved with work orders 8396 and 9035. All of the items in these two orders are amazing and are of great quality and workmanship. Your company and everyone involved with the order process and delivery process made my dream of having wonderful oriental furniture in my Virginia residence possible. Thank you again for all of the assistance and great customer service!!! Maraquita Arlington, VA From: Jerry,C., Wylie, TX Date:Friday, 5/22/2009 1:40 PM Hi The jewelry armoire arrived this afternoon. It is beautiful! My compliments to whoever packed it. It was incredibly well done. Getting to the piece was somewhat like unwrapping a mummy. :>) Thank you so much for your helpfulness and efficiency. Jerry From: Felipe,C., Chadler, AZ Date:Sunday, 5/03/2009 10:47 PM We received the furniture on Friday May 1st and we are very happy with it. We highly recommend your store. Thank You Felipe C. From: Mr.Clayton,A., Stone Mountain, GA Date:Saturday, 4/18/2009 9:26 PM Thanks Again,Lili The chairs are wonderful and look in my kitchen. I can't tell you how happy you made me for the great service you gave me.....You have a customer in me for years to come. Be ordering from your company again very soon. Thanks Again, Lili for all your help in my time of need. From: Mr.Clayton A. From: John,G., Streator, IL Date:Tuesday, 4/14/2009 9:33 AM Dear China Arts: My order was received Saturday April 11, was in perfect condition and I'am very pleased with the order it was a beautiful piece. Thank-you for all your help in this purchase! John G. From: Judith,R., Delray Beach, FL Date:Tuesday, 3/31/2009 4:09 PM Hi Lili The chest is sooo beautiful & arrived in perrrfect condition! Will def order again from your company in the future. Many thanks! From: Michael,M., Hays, KS Date:Tuesday, 3/24/2009 11:07 AM ............................I have had many compliments on the beauty and quality of the Queen Anne style secretary. I want to commend your company on its excellent business proceedures- we Americans can learn much from our Chinese friends. mm From: Kaliq,S., Owings Mills, MD Date:Thursday, 3/20/2009 11:04 AM I just received my Japanese step tansu and I love it! It is exactly as described on your website. I am also pleased with the polite staff and delivery company. Thank you! From: Jill,C., Palm Beach, FL Date:Thursday, 3/19/2009 1:31 PM Dear Michael and Will: Thank you for your effort in getting us our furniture. The 3 pieces are beautiful. With best regards, Jill From: Mary,W., Jefferson, WI Date:Monday, 3/16/2009 6:53 PM I have my new chinese screen at home and it is beautiful.Iarrived in excellent condition. The delivery man has very polite and even carried it into my apartment on his own. I will anticipate visiting your store in 2 or 3 months and see what next item I might like. Mary Mary From: Laurie,A., South Mills, NC Date:Wednesday, 3/04/2009 6:11 PM We received the console table last Thursday and unpacked it Friday. It is simply beautiful! We LOVE it! We will definitely be ordering from you again in the future. From: Meredith,N., New York, NY Date:Saturday, 2/28/2009 11:21 AM Hi I received the 2 peices and they look great. Very positive experience dealing with you. Thanks. Meredith From: Tannis, A, Kamloops, BC Canada Date:Wednesday, 2/26/2009 1:41 AM Hi everyone at China Furniture and Arts My order arrived this morning, as expected, in excellent condition. Fabulous packing job! I have opened one lamp and the jewellery armoire. The other lamp can wait till tomorrow. Not only are the items precisely as described, the photos online did not even begin to do them justice. Simply gorgeous. Having wanted and waited my entire life for this armoire, well.....just THANKS I will be ordering again! Thanks again Tannis A. From: Jeannie, W. Ashland, VA Date:Wednesday, 2/23/2009 3:06 PM I received my order Friday and you were right...these rosewood nesting tables are beautiful. I have them sitting next to a few pieces of my Stickley furniture and they look just as beautiful. I am glad I found your sight. Jeannie W. From: Marie, M. Canonsburg, PA Date:Wednesday, 2/23/2009 11:17 AM I've purchased a chest earlier this year. I love it. I also appreciated how well it was wrapped. Thank You. From: Shala, F. Chicago, IL Date:Wednesday, 2/18/2009 9:24 AM MICHAEL!!!!! OMG do I love LOVE LOVE freaking LOVE everything!!! Each piece has exceeded my expectations, absolutely stunning!!! I almost want to take the day off from work to just sit and look at it all. I really could'nt be more pleased with you, your fabulous service, your delivery men and of course the furniture and chair. You officially have a customer for life. THANK YOU AGAIN!!! Shala From: Glen, S. Stockton, CA Date:Saturday, 2/07/2009 12:36 PM Dear Michael, We have received both the desk and the alter table. They are perfect, and we couldn't be more pleased. We look forward to the delivery of the scholar's table, and doing business with you again soon. Sincerely, Glen From: Deena, S. San Jose, CA Date:Saturday, 2/01/2009 10:37 PM Hi Michael, Received my beautiful cabinet and mirror on Friday- Item number MCB29MBG-YW. I have to say it is much nicer in person than I expected. The workmanship is top quality all the way. The glass top is cut perfectly to size. The extra shelves you added are done beautifully! I can now fit all 16 pairs of shoes in this cabinet. Exactly what I wanted. The packing of the cabinet and mirror could not have been better. Not a scratch anywhere. Thank you again for your honesty and for making sure I would be happy all the way. You are top notch!!! Thanks again. Deena S. From: Robert, G. Deptford, NJ Date:Tuesday, 1/20/2009 12:18 PM Hi Lili, I wanted to write you today to thank you for all your help in the purchase of our tables and mirror. You are a true professional and an asset to your company. The quality of your products were beyond our comprehension. They are so beautiful and really enhance our family room immensely. Furthermore, the people in your shipping department did the most fantastic job in packaging and wrapping our furniture. There was not a scratch or blemish in any of the goods as a result of being transported. It was the best packaging that I have ever encountered in all my life. The degree of care they executed was exceptional. You and the people at your company are a class act! Again, I can not thank you enough. You really made this a pleasurable and fun transaction from start to finish. Sincerely, Robert G. From: Dr. Susan, S. Beverly Hills, CA Date:Saturday, 1/03/2009 11:09 AM Hi, I just opened my package...the cabinet is GORGEOUS.....much more beautiful than the picture conveyed...and after receiving the package I understand why s/h is so $$$$$...this item was packed with wood, and wrapped in plastic, reinforced by thick Styrofoam and thick cardboard boxing..I am veery impressed.....I do know that you lost $$ on the s/h..and I do hope that as the economy improves..I will be able to buy from u again.....amazing.... Thank you..... Sincerely, Dr. Susan S. From: Bruce, R. Martinsburg, WV Date:Thursday, 12/19/2008 4:05 PM i just want to thank you so much my dragon is just so beautiful! i love it.again thank you. i'm so happy.... From: Margarita del, V. Miami, FL Date:Thursday, 12/18/2008 6:43 PM Michael, I received my piece of furniiture. It is beautiful and you are really great to do business with. Everything went as you said and we are very happy with the piece. Thanks Margarita del V. From: David , S. San Jose, CA Date:Thursday, 12/18/2008 4:19 PM Hi I just received my rosewood stool it is just perfect and beautiful I am very satisfied THANK YOU SO MUCH David S. From: Don , J. Moorpark, CA Date:Tuesday, 12/16/2008 3:45 PM Hi Lili Chou, I received the sideboard in excellent condition. I am VERY pleased with the quality on the construction, and the overall finish, both inside and out. It was a pleasure to do business with you and your company, and should I need any further furniture of this type I most certainly will contact China Furniture. Thank You, Don J. From: Paul , L. Franklin, TN Date:Monday, 12/15/2008 10:37 AM Lili, You did a fantastic job in our furniture purchase. We are delighted with our dining room furniture purchase. You are very professional and responsive to our e-mails. We will tell our friends that come to our house and admire the workmanship. Thank you! Paul From: Vicki , R. Newton, MA Date:Wednesday, 12/03/2008 3:28 PM Hi, My niece loved the jewelry box. and I was VERY impressed w/how well it was packaged and sent to me. Thanks a lot for the good service. -Vicki From: Robert , M. St Petersburg, FL Date:Monday, 11/10/2008 11:26 AM The Pagoda lamps arrived in perfect condition and make a wonderful addition to our home. They are even more beautiful than we imagined. Thank you for your attention to our order. From: Robert & Caroline, L. Apple Valley, CA Date:Thursday, 11/06/2008 2:18 PM Dear Customer Service, Just wanted to let you know that the cabinet arrived today in perfect condition and it was exactly what we had hoped for! We really appreciate the quality workmanship that your company provided us. We are very happy customers. From: Edna, B. El Paso, TX Date:Monday, 10/13/2008 11:46 AM I just wanted to let you know, that I loved our new dining room set. It is even nicer than I thought. The way it was shipped was so secure. It was received in excellent condition. Thanks. From: John, R. San Clemente, CA Date:Friday, 9/26/2008 1:39 PM Attn: Micheal Everything arrived..well packed and all in good condition. We are pleased. John R. From: Jerzy, K. Nashville, IN Date:Thursday, 9/25/2008 1:36 PM Customer Service Team, I just wanted you to know that the two chairs I ordered from you got here in fine shape yesterday. Many thanks, Jerzy From: Pamela, A.F. Wilson, VA Date:Tuesday, 9/23/2008 9:13 AM I ordered a Buddha and dragon from you recently and wanted to let you know I was extremely pleased with the quality of the items and the excellent packing job you did to assure that nothing was broken during shipment. I will certainly be ordering from you again. Thank you so much for a great on-line buying experience! From: Elaine, H. Hackensack, NJ Date:Wednesday, 9/10/2008 4:26 PM Hi Lilly, My furniture was delivered to my house yesterday. It is more beautiful than I could have ever imaged, I just love it. The quality is outstanding! I could not believe how the furniture was packed...it arrived in perfect condition! Shopping at China Furniture Online has been a truly wonderful experience, from first placing the order to delivery, everything went off without a problem. I truly thank you for everything. I will recommend China Furniture Online without hesitation to friends and families. Again, I thank you. Elaine H From: Jenny, E. Branson, MO Date:Wednesday, 9/3/2008 9:05 PM THE DRESSER ARRIVED TODAY AND IT IS ABSOLUTELY BEAUTIFUL! THANK YOU! From: Anthony, Y. Niagra Falls, NY Date:Wednesday, 8/13/2008 3:16 PM Good day........today I received my order and every item was in excellent shape. You did a great job with your packaging..The lamps are exceptionally nice as is with the screen. I am very pleased with the china furniture and arts company.. THANK YOU ALL......HAVE A GOOD DAY....Anthony Y. From: Susan, W. Scottsdale, AZ Date:Saturday, 7/26/2008 1:21 AM I purchased the black ming jewelry cabinet and was delighted with the entire experience. The cabinet was packed securely and arrived without a scratch. The delivery company that you use in Phoenix is outstanding. They call, schedule the delivery, and are there when they say they will be there. Once unpacked, I knew I had to have another one. Now, we have decided to add to the simple decision to buy the jewelry cabinet and are ordering again. Your company has an excellent collection of china furniture, the product is excellent, and I can see many orders to come. Everything was perfect! We love it, and your company. Susan W. From: Hannelore, S. Ponte Vedra Beach, FL Date:Wednesday, 7/23/2008 7:03 PM The Tibetan Desighn Cabinet arrived yesterday- sooner then expected and is was packaged very well. The Beauty of it exceeded our expectations. Hannelore S. From: Dolores P. L. Spring Lk. Pk., MN Date:Tuesday, 7/22/2008 1:54 PM Excellent packaging! The furniture is beautiful and the shipping, fast. Thanks a trillion for your furniture and jade. I look forward to buying more jade from you ....... I love everything I purchased from you. Thanks Lily....... From: Maxwell T. G. Santa Barbara, CA Date:Thursday, 7/10/2008 3:12 PM The three vases arrived today by FdEx and they were in excellent shape. The packing was just great! Thanks. Maxwell T. G From: Sam & Marilyn ,M. Pittsburgh, PA Date: Friday, 7/4/2008 8:32 AM Hello Lili: We love our dining room table & chairs! It looks so beautiful. Will forward a photo when room is complete. It was such a blessing we found your store. Your customer service was excellent. Michael was so friendly and helpful. James (regarding delivery) was extremely nice and the delivery men (Marcello & Tomas) were great! First class set up! Impressed with everything! Thanks for making this shopping experience most enjoyable! Sam & Marilyn M. From: Julie, I. Bennington, VT Date: Thursday, 6/26/2008 10:14 PM I recently purchased a Korean Apothecary's chest and Koi Screen. I am very, very pleased with quality of these items. I wanted you know how thrilled I am with the purchases. From: Lucy L., M. Tyler, TX Date: Wednesday, 6/18/2008 10:36 AM Hi, Lili: The Tibetan chest arrived in beautiful condition and looks wonderful in our foyer! I also made it back to Texas in my car with all the pretty things I purchased while visiting your store. I soooooooo look forward to doing business with you again! Your father and you are running a terrific business, and I'm looking forward to being a long-term customer! Lucy L. M., Tyler, Texas From: Stephen, M. New York, NY Date: Thursday, 6/11/2008 4:43 PM ordered a Chinoiserie sideboard a while ago as a TV stand and its great. i was a bit skeptical about ordering furniture without seeing it in person, but Michael helped me feel good about the order and now we're very happy with it. From: Luis, R. Bronx, NY Date: Thursday, 6/05/2008 2:47 PM Hi. Thank You for the beautiful furniture. I'm always apprehensive at receiving large furniture as I live on a 27 th. floor. But your furniture is not only beautiful but the delivery was swift and painless. I'll surely be ordering from you again. From: Evelyn, R. Patterson, NY Date: Friday, 5/30/2008 9:16 AM I received my order today. I just wanted to tell you that I have never received a shipment so well packaged. Thank you for taking the time to be so careful. I love the table that I ordered. Thank you very much. Evelyn From: Robert, G. Plainfiend, IL Date: Tuesday, 5/06/2008 11:06 AM Our first visit to your store was Saturday 5/4/2008. We were totally impressed with the variety and quality of your merchandise. In addition we were treated so professionally and friendly by Lili Chou. We love our purchases and will return to your store very soon. From: Judy T., Winnsboro, TX Date: Friday, 5/02/2008 2:57 PM i received my chest with the ladies today VERY well packaged and more beautiful than i expected and the price was better than any on line thanks so much judy From: Patricia N., Fort Wayne, IN Date: Thursday,4/24/2008 5:31 PM Dear Lili Chou and company, We received our order today delivered from your store. The sideboard is just beautiful and came in perfect condition, This is the first time I have ordered furniture on line and we could not be more pleased. Thanks again. Everything went as expected. K and P N. of Fort Wayne In. 4-24-08 From: Meena T., Gainesville, FL Date: Thursday, 4/24/2008 3:27 PM Hello Micheal, Hope you are doing well, we received the shipment and thank you for taking care of the packing it was very well packed. The pieces look great and we are very happy with the shipment. It was a pleasure doing a business with you and we look forward to visiting your store online and well in Illinois. Best Regards, Meena From: J. S., CA Date: Wednesday, 4/09/2008 9:24:58 AM Dear Lili and Company:    Jeff joins with me in thanking you for all of the telephone time you have given us in making our purchases for our newly remodeled home. It is always frightening to purchase something from a long distance, but you and your company have been remarkable in your assistance and the quality of the merchandise you have sent us thus far.    We particularly wish to thank those in the packing department for the excellent job they did preparing the chairs and cushions for travel. Even though the quality of the chairs was everything for which we would have hoped, had they been improperly packaged for shipping, they would have arrived damaged. However, this was not the case. Each chair was carefully wrapped in every section, so that any bump would not have been 'fatal' to the pristine quality of the chairs sent. We would like to thank you very much.    We are so pleased with every aspect of dealing with your company, we have ordered three more chairs to complete the decor of both our dining room and living room......    We thank you all again for your individual help in getting the furniture to us. We send you our gratitude and respect for the honorable way in which you all have handled this sale. Thank you, Lili. You have been special. Sincerely, J. and A. S. From: Sandy M., Innan, SC Date: Tuesday, 4/08/2008 2:22 PM We received our dinning room chairs today. They are very beautiful. I have looked in a lot of places, but these are so much better than any of the other chairs we have seen. They re everything I wanted and more. The inlay is exquisite. Thanks to Mike, Lily and Tim for all your help. Sincerely Sandy M. From: Kris K., Huntsville, AL Date: Monday, 4/07/2008 11:16 AM Lili, I recieved the rosewood altar cabinet. It looks great and the qualtiy is what I hoped for. Thanks Kris From: Priscilla S S., Cincinnati, OH Date: Saturday, 3/08/2008 9:47 AM Received the piece and it is beautiful - we love it. Thank you. From: Sharon P., Alexandria, VA Date: Wednesday, 3/5/2008 2:47:33 PM Hi Lili - ...... I just wanted you to know just how much I love the Tansu TV Entertainment Cabinet. Everyone who's seen it comments on just how gorgeous it is. Thanks Sharon P. From: Shirley T F., Billings, MT Date: Monday, 3/03/2008 3:21 PM Hi Lili, Everything got here fine. Everyone loves the furniture. A few people have asked me for you website and they would like to get some furniture from you. Thank you for packing them so well. Attached are pictures of the furniture in my house and a picture of my entry way. The furniture fit so well in my house. I don't think any other furniture would fit in as well. Shirley T F. From: Joann W. T., Virginia Beach, VA Date: Sunday, 3/02/2008 8:32 PM The cabinet arrived Friday afternoon and my husband and I couldn't be more pleased! The packing was superb, the delivery was problem-free, and within an hour, this lovely piece had a place in our den. Please accept our thanks for all of your kindnesses and help in making this happen for us. It's always a bit frightening to purchase from a company over the internet for the first time, not knowing what to expect, but you can be certain we will spread your praises to all of our friends and recommend they contact you when they are interested in purchasing rosewood furniture in the future. Might we suggest that there be some testimonials placed on your web site so that people who are looking will gain confidence and assurance when thinking about purchasing from ChinaFurnitureOnline. Doing so might have a positive influence on your business. Again, thank you, Lili for everything you have done to help get this lovely piece of furniture to us. Sincerely, Joann T. From: Casey S., Carmel Valley, CA Date: Friday, 2/15/2008 10:00 PM I just wanted you to know that my Ming cabinet arrived today. It was extremely well packed and arrived in perfect condition. I love it. It is just lovely and it is everything I hoped it would be. The construction is very well done and beautifully made. It fits in my living room wonderfully. Thank you, Cathryn (Casey) S. From: Suzanne T., Huston, TX Date: Wednesday, 2/13/2008 5:08 PM We received today, in excellent condition, the black lacquer sevretary bookcase referenced above. Please convey our appreciation for his courtesy and efficiency to Eric in your sales department and for excellence in packing to Will in your shipping department. Thank you, Suzanne T. From: Cheryl P., Winter Springs, FL Date: Wednesday, 1/30/2008 8:27 PM I wish to express my sincere compliments to your company on order #002165-Tansu.This gift was so beautiful and well packed.I will recommend your co to all,Thank you From: Bruce G., Silver Spring, MD Date: Tuesday, 1/29/2008 4:49 PM Hello, My order arrived today and it is beyond expectation. Really very nice. Thanks to the packers for crating it so carefully. ...... Regards, Bruce G. From: Robert G., Uniontown, PA Date: Thursday, 12/20/2007 6:17 PM Hello, Just a note to thank you for the nice purchase. The jewelry box is beautiful, your communications about this online transaction are excellent, the package was packed exceedingly well, and it was delivered in a timely manner. Thanks much, and I will return to your site again. Merry Christmas, Robert G. From: Grace C., Hackensack, NJ Date: Monday, 11/5/2007 3:44 PM To China Furniture, I am very pleased w/my recent purchase from your Company. The sink came wonderfully wrapped & nothing was damaged. I love the sink & everyone has asked me where I got it. I have happily recomended your website to many of my friends (& even to some of the designers I was working with). Again, thank you & I will keep your Company in mind for any future purchases. Regards, Grace C. From: Peggy M., Sechelt, B.C. Date: Wednesday, 10/3/2007 9:46 PM I just received my ming style sideboards # MCA64DBM. I cannot tell you how pleased I am with my order. The service was superb, the quality of the furniture is superb , the shipping was fabulous, it all arrived with no damage in record time. Thankyou so much. I sure am looking fwd to doing business with you in the future. Peggy M. From: Arne B., Amagansett, NY Date: Friday, January 18, 2008 3:46 PM Michael- The incredibally beautiful coffee table arrived this AM. Took us 1/2 hour to unpackage! Extremely pleased, with THANKS! Arne From: Bob Y., Montgomery, TX Date: Thursday, 1/17/2008 7:11 AM Items received yesterday ....well packed with no damages....thanks you .... regards Bob Y. From: E. J. A., Irving, TX Date: Thursday, 12/20/2007 9:28 PM Another beautiful purchase received today! Well packed, fast delivery. E. J. A. From: Jane R., Akron, OH Date: Tuesday, 12/18/2007 10:15 AM it just arrived today and it is beautiful! Much better than I ever expected. to be truthful, I expected ----for such a good price---....... I am soooooo pleased and it look lovely in its spot. i had been searching for a porcelain garden seat to replace the one now there (it began chipping and flaking off even though it was expensive 20 years ago). After my long search, I am now so pleased to have my living room look attractive again! thanks so much! From: Paula B., Nicholasville, KY Date: Thursday, 12/6/2007 7:36 AM Just rec'd my tables...and wanted you to know how absolutely pleased I am!..they are simply beautiful! Love them!! From: Gaylord K., Sevierville, TN Date: Tuesday, 12/4/2007 7:10 PM Michael the piano desk arrived and it is just beautiful. We would not hesitate to recommend you very highly to our friends and relatives. My wife LOVES the desk. It was wrapped better than any furniture we have ever seen. Thank you again for your help. Gaylord From: Steven W. B., Victoria, BC Date: Tuesday, 11/27/2007 10:13 AM Hello Michael, As agreed, I am notifying you that my charming Emperor Figures arrived safely yesterday. They were wonderfully packaged and survived the shipping to Canada with no mishap. Once i Have decided where in my collection I will place them, I will send you a photo of the pieces in their new surroundings. I am very thankful, and look forward to my next visit to the area and my next shopping trip in your gallery of beautiful treasures. Regards, Steven W. B. From: Richard F., Bakersfield, CA Date: Thu 11/1/2007 5:00 PM I received my order today. The sideboard was in perfect shape, and packed very well. It is more beautiful than I expected, the quality is superb and hand painting is exquisite. China Furniture and Arts is a great place to do business. Thanks for making it easy and worry free. Sincerely Rick F. Bakersfield Ca From: E A., Irving, TX Date: Wednesday, 9/26/2007 4:48 PM received the Crane & Peony on gold leaf panels today. They are amazingly beautiful! Thanks for carrying them, and for the super fast and secure shipping! E. J. A. From: Frances B., San Diego, CA Date: Monday, 9/17/2007 4:47 PM My Rosewood Sofa Table arrived today and it is so lovely! I am so pleased with it! The man from the delivery service was very polite and arrived right on the time they indicated. I have a great deal of oriental furniture which I have collected over the years and I am most pleased with your piece. I did not place it behind my sofa, but in a place where it could be admired. THank you. Frances B. From: Jim M., Ann Arbor, MI Date: Wednesday, 9/12/2007 4:05 PM Lilli, the chairs arrived yesterday and they were in excellent condition. Very beautiful and a wonderful addition to our Chinese Furniture collection. Thank you! Jim M. From: Thomas Y., San Diego, CA Date: Friday, 9/7/2007 2:24 PM Ni Hao Ma Lili, This is Thomas from San Diego, California. Today I received the shipment for my new Chair and custom corner cabinet along with the Chinesse good luck wall plaque. Thanks for the Good Luck frog as well. Everything looks fantastic! I am glad to have such quality cratfsmenship in my home. From the 6 mirrors I purchased along with everything else was worth the wait and the price. Your service has been flawless and well appreciated. I will certanily do more business with your company in the future. I will happily recommend your company to everyone that expects great service and excellant quality. Xie Xie Thomas From The RICH MONK From: Fred H., New York, NY Date: Sat 8/11/2007 4:21 PM Dear Lili, The cabinet arrived undamaged - thanks to you!! I am very, very happy with it and will enjoy it for a long, long time to come certainly. Thank you so much for all your help. Regards, Rick From: Denise S., Harwich, MA Date: Sunday, 7/29/2007 10:48 AM Hi Lili, I received the cabinet and it is even more beautiful than I'd expected. Thank you for your help with this purchase -- my husband and I are completely thrilled! -Denise S. From: Lucille F., Dunedin, FL Date: Thursday, 7/19/2007 7:10 PM Thank you very much. The bar arrived and it is beautiful. Thank you for making my first buying experience on line a joy. From: Betsy S., Steam Boat Springs, CO Date: Thursday, 7/19/2007 11:41 AM The chairs arrived in great condition and I love them! Thank you for the fine packing job! Sincerely, Betsy S. From: ELIZABETH M., Midvale, UT Date: Wednesday, 3/14/2007 11:58 PM I just unpacked my beautiful table. It is gorgeous! Much more than I expected. The picture on the web does not do it justice. Thank you so much! Liz