Why shop with ChinaFurnitureOnline.com? Where do you get your merchandise? How do I place an order? Do you take custom Order? Can I purchase items for delivery outside of the U.S.? How much is the Shipping & Handling? How much is the Sales Tax? What payment methods can I use to pay for my purchase? How do I know if the item is in stock? How is my order shipped? How soon can I get my order? How can I track my order? How do you handle multiple-item order? What if the item I receive is damaged or incorrect? What is your return policy? How do I make a return? What is your refund policy? What is your privacy statement? Is the information I give you secure? How can I be informed of your special events in the future? May I suggest? Why shop with ChinaFurnitureOnline.com? Professional Starting as a carpenter, working his way up to factory operator and store owner, all the way up to became the Chairman of Taipei Wooden Furniture Association, China Furniture & Arts' owner James Chou has devoted himself to a half century in the fine oriental furnishing business. His uncompromised professionalism has led our company to provide nothing but the finest products and first class services. Our 25 year's of experiences in the North American market has allowed us to create award-winning designs, combining beautiful traditional Chinese styles with functions for today's modern lifestyle. Authentic We at ChinaFurnitureOnline.com not only understand the beauty of Chinese art, but the delicacy of the work, and also the stories behind each piece. We insist all of our handcrafted products to be manufactured with traditional techniques. All pieces we select are from its origin and our Chinese inspired product designs are truthful to its original. Reliable China Furniture & Arts has been serving North America for 25 years and has been in the online order business for over a decade. As a member of Better Business Bureau, we commit to the highest standard of business practice. Reasonable Everything we sell is made in our own factories or imported directly from the manufacturer in Asia. We eliminate the middlemen to bring you savings. Selections We have the largest variety of selections. From complete room settings to fine collectable accessories, we constantly inventory more than 4,000 items and over 2,500 of them are available online. We can also custom design to meet your unique needs. Where do you get your merchandise? All our merchandise is imported directly factories in Asia to our warehouse. We have 4 contracted wooden furniture factories in China and more than 20 top suppliers in their lines working directly with us. How do I place an order? You may place an order online (Click here for step-by-step instructions) or call us Toll Free at 1-888-786-6888. When you call, it expedites the process if you have the Part # ready. Our staff will walk you through the ordering process or place the order for you. Please contact us for outside of Continental US shipping. Do you take custom Order? Thanks to our over 50 years professional hand-on experience and our own factory operation, custom design is our specialty. Please feel free to contact us about your ideas. Our experienced designing team will assist you to complete your project from scratch. Can I purchase items for delivery outside of the Continental US.? We ship all over the world since 1982. Please contact us for outside of Continental US shipping. How much is the Shipping & Handling? Our Flat Rate Shipping & Handling is displayed on the product detail page. You don't have to calculate. Since outside of continental US shipping rates fluctuate, please contact us for the most recent update. How is my order shipped? How much is the Sales Tax? No Sales Tax for non-Illinois residents. Otherwise the sales tax is 6.75%. What payment methods can I use to pay for my purchase? Google Checkout is built-in in our shopping cart system. We accept Master Card, Visa, Novus/Discover, American Express, Wire Transfer and Checks. If you prefer to pay by check, please be advised that your order will not be processed until your check has cleared. Please mail checks to: China Furniture and Arts Westmont, IL 60559 Attn: Payment Processing How do I know if the item is in stock? Most of our online items are stocked in our warehouse. You will receive an email to confirm the availability and shipping time within 1 business day you order. How is my order shipped? Each order is carefully inspected before it leaves our warehouse to minimize damage during transit. Every shipment is fully insured at no extra cost to you. All small packages are shipping via. FedEx Ground Delivery; in most cases signature is required for the delivery. Express shipping is available for additional fees. Please contact us for expedite shipping rates to your area. Large furniture and over sized packages will be handled by motor freight companies; each item is crated and transported on skid(s) and delivered to your curbside. Within 3 or 4 days after your order has been shipped, you will receive a call from the driver to make delivery arrangements. Please contact us for a rate quote if special service is needed. (Inside Delivery, White Glove Service, Global Shipping, Express Shipping etc.) How soon can I get my order? We usually ship in stock items within 2 business days after order/payment is confirmed. For regular shipping method, it usually takes 4 to 7 business days to deliver. Express shipping is available for additional fees. How can I track my order? We will send you an email with the online tracking information when the order is shipped. How do you handle multiple-item order? We usually ship in-stock items first if not everything on the order is in stock. For your convenience, we group your items into as few shipments as possible. You may address your preference when we sent you the email to confirm availability/ship date. What if the item I receive is damaged or incorrect? Please inspect your order immediately upon arrival. If your item was shipped to you by motor freight, please inspect the package for visible damage before the carrier leaves and make any notations on the Bill of Lading (delivery receipt). In the unlikely event you receive a damaged item due to shipping, or if you receive a wrong item due to our errors, please keep all the packing materials and call us at 888-786-6888 or email us service@chinafurnitureandarts.com to have the item picked up and schedule a replacement at no cost to you. What is your return policy? 30 Days Money Back Take an entire month to live with your purchase and decide if it's right for you. All ChinaFurnitureOnline.com orders may be cancelled for a 10% restocking fee up to 30 days after the order is delivered. How do I make a return? To return, simply contact us and obtain a RMA number. Returns without an RMA number will not be processed. What is your refund policy? We will issue a full refund of your purchase less shipping and applicable fees when we receive your return. All returns must be in their original condition and packaging. Return shipping costs are the sole responsibility of the customer. What is your privacy statement? Any information collected by ChinaFurnitureOnline.com is never sold, rented, loaned, or the like, to any third party for any reason. We may occasionally send out business related news using the data we collected, but it can be unsubscribed upon request anytime. Is the information I give you secure? At ChinaFurnitureOnline.com, our customers' security and privacy is our number one priority. Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. We do not share our customers' data in anyways with any other parties unless we encounter technical difficulties and such shared data will be discard immediately after issue is solved. How can I be informed of your special events in the future? If you have ordered from us, you are automatically on our mailing list. You may also click here to sign up on our mailing list. May I suggest? Your input is extremely important to us. Please contact us with any comments that will improve us.