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Shipping Charge
Our Flat Rate Shipping & Handling is displayed on the
product detail page. You don't have to calculate. Since outside
of continental US shipping rates fluctuate, please contact
us for the most recent update.
Shipping Methods
Each order is carefully inspected before it leaves our warehouse
to minimize damage during transit. Every shipment is fully
insured at no extra cost to you.
All small packages are shipping via. FedEx Ground Delivery;
in most cases signature is required for the delivery. Express
shipping is available for additional fees. Please contact
us for expedite shipping rates to your area.
Large furniture and over sized packages will be handled by
motor freight companies; each item is crated and transported
on skid(s) and delivered to your curbside. Within 3 or 4 days
after your order has been shipped, you will receive a call
from the driver to make delivery arrangements.
Please contact us
for a rate quote if special service is needed. (Inside Delivery,
White Glove Service, Global Shipping, Express Shipping etc.)
Shipping Time
We usually ship in stock items within 2 business days after
order/payment is confirmed. For regular shipping method, it
usually takes 3 to 5 business days to deliver. Express shipping
is available for additional fees. Shipping transit time can
vary depending on location and shipping options.
Tracking
We will send you an email with the online tracking information
when the order is shipped.
Damages
In the unlikely event you receive a damaged item due to shipping,
please keep all the packing materials & mark on bill of
lading "damaged" before signing. We may not be able
to process damaged claim without bill of lading marked "damaged".
Call us at 888-786-6888 or email us service@chinafurnitureandarts.com
to have the item picked up and schedule a replacement at no
cost to you.
Returns
To return, simply contact
us and obtain a RMA number. Returns without an RMA number
will not be processed.
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